Employee Training Specialist

🔥 12 hours ago

⚔️ Virginia, West Virginia – Remote

⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📚 Learning and Development

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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WVU Medicine

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

WVU Medicine is a comprehensive health system affiliated with West Virginia University, providing medical services through a network of hospitals across West Virginia. The system includes notable facilities such as J. W. Ruby Memorial Hospital, WVU Medicine Children's, and various other regional medical centers. WVU Medicine offers a wide range of healthcare services, including specialized and advanced medical treatments such as robotic heart surgery. It's also involved in medical education, research, and community health initiatives, emphasizing a mission of delivering high-quality care to the communities it serves.

📋 Description

• Develops and designs training programs, special projects, quality assurance, and compliance training • Administers proficiency tests, competency assessments, and skills checklists • Participates in testing and installation of system upgrades • Conducts training classes and develops course materials • Coordinates and plans new and refresher training courses • Provides education and training for revenue cycle operations applications throughout the healthcare organization • Demonstrates knowledge of hospital scheduling and patient access systems, patient accounting, and quality monitors • Maintains knowledge of third-party billing requirements and reimbursement principles • Trains new and current employees on revenue cycle processing and patient experience, including patient registration, schedule management, insurance eligibility, and point-of-service collections • Generates schedules and educational tracking records for ongoing employee education • Coordinates on-the-job training and new and refresher programs with employees and management • Delivers training through lectures, demonstrations, case studies, simulations, practical experience, and other interactive methods • Coordinates education and training sessions with skill assessments, quality monitoring, and productivity monitoring • Follows training plans coordinated with IT system-application testing • Collaborates with the Revenue Cycle Trainer to determine continuing education and professional growth needs • Uses appropriate training materials and team-building techniques • Participates in developing employee performance capabilities and provides input into performance management • Monitors quality and productivity • Participates in revenue cycle management quality audits and reports findings and recommendations • Informs management of staff-training or work-quality problems and concerns • Participates in training curriculum and method design to improve effectiveness • Maintains knowledge of healthcare performance-improvement processes • Attends courses in performance improvement, system design, technical training, statistical analysis, and other health-related subjects • Participates in departmental objectives, staff meetings, committees, task forces, cross-functional groups, projects, and performance-improvement initiatives • Promotes teamwork by assisting coworkers, contributing ideas, and problem-solving

🎯 Requirements

• High School Diploma or equivalent • Two (2) years’ experience in revenue cycle (patient financial services/patient access) • Good oral and written communication skills • Ability to problem solve and make appropriate decisions • Demonstrated ability to produce course outlines and handout materials • Ability to use personal computers including knowledge of Microsoft Office products • Knowledge of adult learning principles and educational theory • Must have an excellent working knowledge in all areas of the patient access positions and a solid understanding of their role in the entire revenue cycle • Frequent walking, standing, stooping, kneeling, reaching, pushing, lifting, grasping and feeling are necessary body movements utilized in performing duties through the work shift • Ability to stand for long periods of time • Must be able to sit for extended periods of time • Visual acuity must be within normal range • Bachelor’s in Business, Education, or Health Care related field preferred • One (1) year experience in Training/Organizational Development or employee training activities preferred

🏖️ Benefits

• Full-time schedule of 40 hours per week • Day shift • Reasonable accommodations for individuals with disabilities