Software Training Specialist

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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eClinicalWorks

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1999

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

eClinicalWorks is a privately held healthcare IT company that provides cloud-based electronic health record (EHR) software and practice management solutions for medical practices, health centers, and hospitals. Its platform includes AI-powered features (medical scribes, image AI, virtual assistants), patient engagement tools (self-scheduling, telehealth, secure messaging), population/value-based care capabilities, and revenue cycle management services. eClinicalWorks serves a wide range of specialties and emphasizes secure, scalable SaaS deployments used by hundreds of thousands of healthcare professionals worldwide.

📋 Description

• Travel to client sites and train end users, including doctors and clinical staff, on eCW software and ancillary functionalities • Provide one-on-one coaching and classroom instruction • Develop workflow processes • Demonstrate the software to client practices • Make suggestions and provide training • Communicate and escalate issues to Project Managers • Prepare reports such as checklists and expense reports • Document all training sessions • Perform other duties as assigned

🎯 Requirements

• Candidates with Billing, ER, and pharmacy experience highly preferred • Exceptional customer service orientation and attention to detail • Exceptional oral and written communication skills • Ability to coach and train diverse groups of people • Knowledge of MySQL, Windows Office suite, computer networking, and insurance-based physician billing • Ability to handle stressful situations with a professional demeanor • Basic knowledge of technical terminology • Ability to multitask and excel in a fast-paced environment • Bilingual/multilingual ability is a plus • Must become an eCW Certified Professional upon completion of initial training • Minimum bachelor's degree in Engineering, Computer Science, or Information Systems • Master's degree preferred • 2–5 years of experience in the healthcare industry, preferably in training and implementation of Project Management or EMR systems • Valid driver's license • Willingness to travel an average of 50%–75% per month anywhere in the 50 U.S. states • Ability to meet operational and logistical requirements associated with the role • Remote regional home base • Must be able to work within the required time zone at hire

🏖️ Benefits

• Eighteen days of Paid Time Off per year, scaling based on tenure • Nine Paid Holidays and one Floating Holiday • Medical, dental, and vision insurance for eligible employees • Basic life insurance • Short term disability and long term disability insurance • Business travel accident insurance • Accidental death and dismemberment insurance • 401(k) plan with Company safe harbor contribution • Flexible Spending Account for Health Care and Dependent Care for eligible employees • Limited personal leave • Additional voluntary benefits, including hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet insurance, genetic testing, legal plan, and supplemental accidental death and dismemberment • Annual discretionary bonus for eligible employees • Additional time off for travel days • Personal accrual of Airline and Hotel points • Extensive training on eCW product • Incentives