Senior Director, Club Business Operations – Transformation

Job not on LinkedIn

🕒 October 13

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Business Operations

👻 Ghost score 15%

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XGames

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📋 Description

• Act as the SVP's delegate and represent the department in cross-functional and executive forums • Serve as escalation point when the SVP is unavailable • Run the department's operating rhythm, including weekly priorities, project tracking and executive and ELT updates • Understand the financial structure of the league and clubs and identify value-creation opportunities and synergies • Drive process improvements that make the league office faster, more consistent and easier for Clubs to work with • Serve as the primary day-to-day relationship lead for Club owners and Governors • Manage owner communications, requests, escalations and the owner experience across the season • Own Board of Governors preparation, including documents, pre-reads, communications and follow-through • Build and oversee the Club Business Operations or Servicing function • Ensure Clubs receive league support across digital products, merchandise, marketing and event activation • Hire and lead two manager-level direct reports once the function is established • Set and distribute annual Club sponsorship policies and asset guidelines • Establish service standards and timelines for Club servicing • Track and fulfill on-site Club activations and XFest sponsorship deliverables at every event stop • Create and distribute quarterly League-wide newsletters • Assist Finance with Club financial reporting, including invoices and K-1 schedules • Write the annual impact report beginning in 2028 • Build multi-year Club growth plans beginning in 2028 • Advise Clubs on value creation and long-term enterprise value • Establish Club business KPIs and benchmarking frameworks • Assess performance, identify gaps and opportunities, and translate insights into growth plans • Build league-wide playbooks, best practices and business tools • Lead twice-yearly business reviews with each Club's Governor and GM

🎯 Requirements

• 9-10 years of professional experience in strategy, operations or business transformation • Hands-on operating experience at a league or club level, such as running a project office, a TMBO function or a chief-of-staff role • Proven experience running an operating rhythm for a leadership team, including annual planning, a shared calendar, project tracker and executive updates • Experience building or running a service function for multiple stakeholders, including service standards and timelines • Direct experience advising C-suite executives and owners • Executive presence and polished written and verbal communication • Working knowledge of sports team businesses, including sponsorship, merchandise and digital/e-commerce • Familiarity with CRM, e-commerce and fan engagement tools • Strong analytical skills, including KPI frameworks, benchmarking performance and turning data into actionable recommendations • Experience hiring and developing managers • Comfortable building a team while doing the work • Excellent judgment and discretion with confidential ownership and financial information • Willingness to travel, including weekends at event stops • Experience in a league or club business development or team business strategy group is nice to have • An MBA is nice to have • Experience with team sales, expansion or ownership transitions is nice to have • Experience at a startup or emerging league is nice to have • Familiarity with action sports, Olympic sports or athlete-centric properties is nice to have • Experience advising Club or business leaders on multi-year growth strategy is nice to have • Candidates advancing past the first two interviews must submit and present a written case study

🏖️ Benefits

• Approximately 5 total weeks of travel each year, including at least 3 XGL event stops per year and 2 annual Board of Governors meetings • Opportunity to work with X Games, backed by MSP Sports Capital and ESPN/Disney • Executive-facing role with exposure to Club owners, prospective owners, league executives, and the Board of Governors

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