Principal Product Manager

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $170k - $190k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

👻 Ghost score 0%

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Yourgi Pet

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Yourgi Pet is a consumer-facing pet care platform that connects pet owners with a verified network of caregivers and pet care locations for services like boarding, daycare, dog walking, grooming, veterinary care, and training. The company offers an app and online booking system, background-checked professionals, 24/7 booking, location search, webcam monitoring, and a rewards program to simplify scheduling and managing pet care across multiple U. S. locations.

📋 Description

• Gather requirements, prioritize backlog items, and execute feature development to meet the $25M GBV goal • Define and refine Yourgi’s feature set to match customer and center needs • Ensure parity with the Gingr Customer Portal • Develop and optimize processes for new-center onboarding to drive efficient platform utilization • Serve as the main point of contact for feedback and product advocacy • Guide cross-functional teams toward key enhancements • Work with QA and support teams to streamline issue resolution • Optimize Zendesk workflows and proactively boost customer satisfaction • Oversee the current Yourgi training library • Maintain and deliver relevant, effective training materials for center staff • Analyze user behavior, support trends, and product metrics to inform feature prioritization and strategic decisions • Partner with design teams to ensure intuitive, user-centric experiences • Conduct usability research to drive enhancements

🎯 Requirements

• 3+ years of experience using, developing, or supporting pet practice management platforms • Familiarity with software design processes and continuous user feedback loops • Proven track record of working with engineering teams to define and deliver product requirements • Ability to clearly articulate product vision, requirements, and value propositions to diverse stakeholders • Knowledge of market trends and pet-related services • Experience refining QA or customer support workflows • Understanding of Scrum or similar product development frameworks • Proficient in creating and presenting data-driven product roadmaps and performance updates • Strong communication skills • Must be able to work in front of a computer for long periods of time

🏖️ Benefits

• Health, vision, dental, long & short-term disability, and Life insurance • A Startup mentality company with stable funding • 401k match • Pet Care discounts • Generous PTO • Opportunity to grow your career with a network of like-minded professionals