Project Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $77.1k - $118.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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Zayo Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

📦 Logistics

💼 Consulting

🏥 Healthcare

💰 $92.9M Grant on 2023-06

Logistics • Consulting • Healthcare

Zayo Group is a leading global provider of communication infrastructure services, offering a wide range of products and services including fiber & transport, network connectivity, mobile infrastructure, private networks, and various managed services like SD-WAN and security solutions. Zayo's extensive network spans over 145,000 route miles of fiber and connects over 1,500 data centers worldwide. Its services cater to various industries including education, finance, healthcare, retail, media & entertainment, and more, helping businesses achieve scalable and secure connectivity solutions. With a focus on innovation and customer success, Zayo continuously invests in network expansion and service delivery excellence.

📋 Description

• Develop, document, maintain, and promote Netcracker best practices, standard operating procedures, and process standards • Serve as a primary support resource for Netcracker users, providing day-to-day guidance and issue resolution • Create and deliver training materials, user guides, and training sessions for new and existing users • Assist with the creation, maintenance, and management of Power BI Network Data Quality and Integrity reports • Automate identification of inventory discrepancies within Netcracker so users can review, validate, and correct records • Act as a steward of data governance and process adherence within the Netcracker platform • Drive improvements in network inventory record quality, consistency, completeness, and accuracy • Provide ongoing support for users transitioning from legacy systems and existing Netcracker user communities • Utilize telecommunications network knowledge to interpret and maintain inventory records, circuit relationships, and network infrastructure components • Collaborate with the Network Systems and Automation team to build scalable, efficient, and sustainable inventory management processes

🎯 Requirements

• Understanding of telecommunications network inventory and a broad range of circuit technologies, including wavelength, transport, backbone, Ethernet, MPLS, optical, dark fiber, VLANs, IP Addresses, and Subinterfaces • Ability to understand circuit relationships and inventory structures • Experience supporting OSS, inventory management, or telecommunication systems • Strong written and verbal communication skills • Experience developing and delivering end-user training • Strong analytical, organization, and problem-solving skills • Ability to manage multiple priorities and work independently in a fast-paced environment • Preferred: Experience working with Netcracker, Network Manager Telecom (NMT), CRM, and other telecommunications operational support systems • Preferred: Strong technical understanding of telecommunications network infrastructure, inventory management, and network record principles • Preferred: Experience supporting system migrations, integrations, and inventory transformation initiatives • Preferred: Experience with process documentation, data governance, inventory quality management, and operational support functions

🏖️ Benefits

• Non-sales roles may be eligible to participate in a discretionary annual incentive plan • Health insurance • Life insurance • Disability retirement plans • Paid time off • Excellent Health, Dental & Vision Insurance • Retirement 401(k) Savings Plan • Generous paid time off policy including paid parental leave