Senior Technical Product Manager – API, AI Enablement

🔥 16 hours ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $112.8k - $173.6k / year

⏰ Full Time

🟠 Senior

⚒️ Technical Product Manager (TPM)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zayo Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

📦 Logistics

💼 Consulting

🏥 Healthcare

💰 $92.9M Grant on 2023-06

Logistics • Consulting • Healthcare

Zayo Group is a leading global provider of communication infrastructure services, offering a wide range of products and services including fiber & transport, network connectivity, mobile infrastructure, private networks, and various managed services like SD-WAN and security solutions. Zayo's extensive network spans over 145,000 route miles of fiber and connects over 1,500 data centers worldwide. Its services cater to various industries including education, finance, healthcare, retail, media & entertainment, and more, helping businesses achieve scalable and secure connectivity solutions. With a focus on innovation and customer success, Zayo continuously invests in network expansion and service delivery excellence.

📋 Description

• Own the vision, roadmap, priorities, and delivery plan for API and AI-enabled capabilities • Guide customer-facing, partner, and internal APIs through discovery, design, implementation, documentation, onboarding, adoption, and lifecycle management • Identify valuable AI opportunities and establish delivery practices covering evaluation, testing, safeguards, human review, monitoring, and measurable outcomes • Align authentication, authorization, entitlement, privacy, and security requirements with customer and internal experiences • Ensure engineers understand business outcomes, user needs, system context, dependencies, acceptance criteria, and definition of done • Maintain implementation plans with priorities, dependencies, ownership, forecasts, and risks • Produce business requirements, technical requirements, process models, API documentation, decision records, and executive summaries • Coordinate testing, UAT, security review, support readiness, communications, rollout, adoption measurement, and post-release follow-up • Work with customers, sales, support, and external partners to understand integration needs and improve onboarding • Report on progress, outcomes, decisions, risks, dependencies, resource needs, and recommended actions • Align business, product, engineering, architecture, security, infrastructure, operations, and support teams • Identify and address manual work, fragmented integrations, unclear ownership, unreliable handoffs, and recurring support issues • Lead organizational adoption of APIs, AI-enabled processes, and new ways of working through communication, training, feedback, and measurable adoption • Measure success through adoption, reliability, customer and employee experience, delivery speed, reduced manual effort, and business value • Lead a cross-functional development pod with clear ownership, structured decisions, delivery rhythms, and blocker resolution • Mentor and develop delivery-pod members and eventually assume direct people-management responsibilities, including hiring, coaching, performance development, and career growth

🎯 Requirements

• Undergraduate degree in engineering, computer science, product management, business, or a related technical field • Minimum of eight (8) years of relevant experience, or equivalent practical experience • Demonstrated success leading API, integration, platform, developer-experience, or enterprise software initiatives • Strong understanding of the API lifecycle, including contracts, versioning, compatibility, documentation, testing, load and performance validation, observability, security, and deprecation • Working knowledge of identity, authentication, and authorization concepts, including SSO, MFA, OAuth, OpenID Connect, role-based access, customer entitlements, token management, and service identities • Practical understanding of modern AI product-development processes • Comfort using AI assistants and agentic tools in research, requirements development, analysis, prototyping, testing, and delivery work • Technical fluency to review architecture, API specifications, logs, service behavior, testing evidence, and technical tradeoffs • Experience converting business needs into requirements, acceptance criteria, delivery plans, and measurable outcomes • Ability to lead software engineers, technical specialists, vendors, and cross-functional partners through influence • People-leadership experience through direct management, mentorship, or delivery-team leadership • Strong understanding of secure software delivery, privacy, data governance, operational readiness, and enterprise risk management • Strong organizational and prioritization skills • Strong business acumen • Ability to communicate complex technical subjects to non-technical audiences and present to executives • Telecommunications, digital commerce, quoting, ordering, billing, service-management, or customer-portal experience preferred • Experience delivering AI or API capabilities in highly available, regulated, security-sensitive, or large-enterprise environments preferred • Not eligible for employment-based visa sponsorship; Zayo will not provide, transfer, or assume sponsorship for employment visa or work authorization

🏖️ Benefits

• Discretionary annual incentive plan eligibility for non-sales roles • Sales incentive plan eligibility for sales roles • Health insurance • Life insurance • Disability plans • Retirement plans • Paid time off • Paid parental leave • Dental insurance • Vision insurance • 401(k) Savings Plan