VP of Managed Services

🕒 July 28

🇺🇸 United States – Remote

💵 $185k / year

⏰ Full Time

🔴 Lead

👔 Vice President

👻 Ghost score 38%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ZBeta, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏗️ Construction

🏭 Manufacturing

📦 Logistics

Construction • Manufacturing • Logistics

ZBeta, Inc. is a world-class physical security design, consulting, and managed services firm that partners with dynamic, high-profile organizations and individuals globally. They leverage a data-driven, technology-led, human-centered approach to provide superior physical security solutions that are seamlessly implemented and operated at peak efficiency. ZBeta acts as a think tank, offering meticulously detailed premium services, positioning themselves as organizational leaders in physical security. They offer a range of solutions including corporate consulting, managed services, and critical infrastructure security design. Their extensive expertise ensures flawless execution and exceptional consistency in project delivery, providing tangible value and innovative solutions for security challenges.

📋 Description

• Lead and evolve ZBeta's Managed Services offerings • Establish the strategy, operating model, service delivery standards, and organizational capabilities for Managed Services • Build a scalable team delivering exceptional client experiences and long-term partnerships • Develop and execute the Managed Services strategy in alignment with company vision and priorities • Define and evolve offerings based on client needs and industry trends • Establish standards, methodologies, governance models, and best practices • Develop and monitor operational KPIs for client satisfaction, service quality, responsiveness, delivery consistency, and team performance • Serve as executive sponsor for strategic Managed Services engagements • Establish governance frameworks, executive business reviews, and client health metrics • Develop long-term security roadmaps with clients • Act as executive escalation point for complex client issues • Lead Service Management, Project Management, System Administration, and Embedded Security Leadership teams • Oversee workforce planning, capacity management, staffing, and utilization • Establish and monitor SLAs, operational KPIs, and quality standards • Build, lead, mentor, and develop a high-performing Managed Services team • Foster accountability, collaboration, innovation, and continuous improvement • Develop career pathways, succession planning, onboarding, and professional development programs • Support new business pursuits, proposals, and client presentations • Transition projects into long-term managed service engagements • Identify opportunities to expand existing client relationships and develop scalable service packages

🎯 Requirements

• 15+ years of progressive leadership experience in physical security consulting, project delivery, managed services, and security operations • Five years in a senior management position • Experience managing executive client relationships and strategic accounts • Bachelor’s degree or equivalent work experience • Deep understanding of physical security operations, consulting, project delivery, and managed services • Strong understanding of service delivery methodologies, operational excellence, and continuous improvement • Knowledge of project management, system administration, and enterprise security technologies • Strong understanding of financial planning, forecasting, utilization, and operational performance management • Strong presentation skills • Highly proficient in Microsoft Office applications including Word, Excel, PowerPoint, Teams, OneNote and Visio • Demonstrated excellence in communication and interpersonal skills • Strong analytical, problem-solving, and decision-making capabilities • Exceptional collaboration and people skills • Demonstrated experience leading a cross-functional team and mentoring others • Ability to travel up to 20% • Not eligible for visa sponsorship • Must be able to meet client and/or government security screening requirements • Successful completion of a background check required upon hire and every two years thereafter

🏖️ Benefits

• 100% paid premiums on health, dental, vision, and life insurance • 401k retirement plan • Significant work schedule and workplace flexibility • Remote-first company with a distributed team • Diverse and supportive culture