Senior Trust & Safety Specialist

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🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $75k - $82k / year

⏰ Full Time

🟠 Senior

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Zeel

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🧘 Wellness

Healthcare • Wellness

Zeel is a company that offers massage services, including in-home massages, allowing clients to enjoy therapeutic treatments in the comfort of their own homes. The company often provides promotional offers on massage packages, making wellness more accessible and affordable for their customers.

📋 Description

• Work with the VP of Trust & Safety on the development, implementation, and continuous improvement of policies, procedures, and operational playbooks • Represent Trust & Safety in stakeholder meetings with Product, Operations, Clinical, Legal, Compliance, and Engineering • Write and lead training sessions for Trust & Safety-related topics or policy updates • Take appropriate action against users who violate Zeel’s Terms of Service • Resolve and document escalated patient, customer, and provider cases • Manage a high-volume case queue while meeting response-time and quality standards • Identify emerging risks, recurring patterns, or policy gaps and recommend corrective action • Review provider credentialing and provider office applications • Monitor relevant public-health requirements at the state and federal levels • Handle property damage, injury, and payment discrepancy claims • Fulfill medical-record and subpoena requests

🎯 Requirements

• Bachelor’s degree or equivalent • Highly organized with demonstrated ability to execute projects from start to finish • Strong critical-thinking and analytical skills with confidence to make difficult decisions • Excellent written and verbal communication with and without artificial intelligence • Self-motivated, super responsive, and highly collaborative • Availability to work evenings, nights, weekends, and/or holidays