Support Representative – Day/Evening

Job not on LinkedIn

🕒 September 18

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 53 days.
• Jobs at this company usually fill in 21 days.
• Reposted once.

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Zeel

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🧘 Wellness

Healthcare • Wellness

Zeel is a company that offers massage services, including in-home massages, allowing clients to enjoy therapeutic treatments in the comfort of their own homes. The company often provides promotional offers on massage packages, making wellness more accessible and affordable for their customers.

📋 Description

• Provide top customer and patient support for inbound and outbound communications with Zeel users and providers • Engage with customers, patients, and providers via text, live chat, email, and phone • Handle escalations with frustrated customers and providers • Fulfill and schedule bookings with requested providers in the Zeel network • Escalate top-priority critical issues to the appropriate team • Improve documentation to help Zeel users help themselves • Collaborate with other departments and fellow associates on projects as necessary • Deliver a superb, 5-star consumer experience for clients and patients booking wellness and medical services • Troubleshoot issues, manage multiple communication lines, and proactively solve problems

🎯 Requirements

• 3-4 years of experience in a customer service role • Exceptional verbal & written communication skills in English • Experience using a ticketing system, such as Zendesk or Kustomer • Empathy with customers and an ability to quickly size up situations and potential issues • The ability to use empathy to de-escalate difficult situations • An obsession with customer happiness; CSAT and NPS are measured • A roll-up-your-sleeves mentality befitting a fast-paced startup environment • Must be physically located within the United States • Availability for weekend and holiday hours • Availability for the listed EST shifts

🏖️ Benefits

• Flexible vacation schedule • Medical, dental & vision benefits • 401K (with company match) • Fully remote/WFH • Complimentary/discounted massages

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