Help Desk Specialist

🔥 12 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zeiders Enterprises, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

💼 Consulting

🏥 Healthcare

🎖️ Defense

Consulting • Healthcare • Defense

Zeiders Enterprises, Inc. is a veteran-owned Department of Defense contractor that delivers human services and support programs for military members, veterans, and their families. The company provides behavioral health, career and transition services, learning and development, human performance, personal financial management, and military & family support, operating with a mission-driven culture rooted in military experience and long-term DoD partnerships.

📋 Description

• Provide first-level user support for a cloud-hosted enterprise digital services platform • Respond to user inquiries about system access, navigation, and general platform functionality • Document support requests and track issues through a help desk or service management system • Troubleshoot basic technical issues and escalate complex problems to application or infrastructure teams • Assist users with account access, password resets, and general system usage questions • Maintain records of common issues and resolutions to improve user support resources • Collaborate with program support staff and technical teams to ensure timely issue resolution • Participate in developing support materials and frequently asked questions • Work in office areas and use computers, telephones, copiers, printers, and other office equipment • Begin work upon contract award as a contingent opportunity

🎯 Requirements

• Associate's degree in Information Technology, Information Systems, Computer Science, Business Administration, or a related field • Three or more years of experience providing technical support or help desk services for enterprise applications or digital platforms • Experience assisting users with system access, troubleshooting, and navigation support • Experience documenting issues and tracking support requests through a help desk or ticketing system • Strong communication and customer service skills supporting diverse user communities • Ability to work collaboratively with technical teams to resolve user issues • Ability to successfully complete a pre-employment and government background investigation, including FBI fingerprints • U.S. Citizenship required • Valid driver's license, transportation, and auto insurance required • Ability to work both independently and as part of a team • Customer support or technical support certifications are a plus • Bachelor's degree in a related field preferred • Experience supporting cloud-hosted applications preferred • Experience supporting users across distributed or remote environments preferred • Experience supporting federal or complex enterprise programs preferred

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions • Remote work arrangement • Compensation based on geographic location and experience • Wages available upon request