Social Services Associate

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🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Zeiders Enterprises, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

💼 Consulting

🏥 Healthcare

🎖️ Defense

Consulting • Healthcare • Defense

Zeiders Enterprises, Inc. is a veteran-owned Department of Defense contractor that delivers human services and support programs for military members, veterans, and their families. The company provides behavioral health, career and transition services, learning and development, human performance, personal financial management, and military & family support, operating with a mission-driven culture rooted in military experience and long-term DoD partnerships.

📋 Description

• Maintain current schedules of staff providing individual appointments • Use FFSMIS to view schedules, make client appointments, and send appointment reminders • Research ship/Sailor locations and locate correct Points of Contact • Validate referral information and complete Sailor demographics in FFSMIS • Receive command and non-command referrals and make introductory contact with referred Sailors • Complete documentation and run reports in the FFSMIS SAIL record system • Schedule SAIL initial assessments and non-medical counseling appointments • Forward initial paperwork, follow up on signatures, and upload documents to client case records • Manage daily scheduling, notify clients of staff absences, and reschedule appointments • Maintain direct service metrics for staff receiving scheduling support • Provide administrative support including data entry, survey distribution and tracking, coordination meetings, meeting minutes, appointment scheduling, caller screening, and directory maintenance • Develop and maintain Command POC contact information by installation • Update referral and community resource directories at least annually according to Navy Certification Standards • Provide virtual assistance with digital signatures and create reports and documents using Microsoft Office • Schedule meetings and trainings using Microsoft Teams and/or Adobe Connect • Screen and connect potentially distraught or difficult callers to appropriate SAIL personnel

🎯 Requirements

• Successful completion of a full 4-year course of study in human services or a related field leading to a bachelor’s degree from an accredited college or university, or equivalent combination of education and specialized experience in human services, social sciences, or a related field • Two years of demonstrated experience providing administrative support to a medical or other social services office • Excellent facility with computer and office automation software • Extensive experience and knowledge of all Microsoft Office programs and Adobe • Excellent customer service skills • Excellent organizational skills and attention to detail • Ability to communicate orally and in writing with clients, case managers, and supervisors • Must be physically located within a reasonable commuting distance of a military installation • Must be able to work core business hours of the assigned area of responsibility • Access to U.S. Government facilities and systems required • U.S. Citizenship required • Valid driver’s license, transportation, and auto insurance required • Ability to work independently and as part of a team • Ability to provide virtual assistance with digital signatures • Ability to create data-driven reports in Excel • Ability to create documents in Microsoft Word • Ability to schedule meetings and trainings in Microsoft Teams and/or Adobe Connect • Knowledge of counseling terms as they apply to levels of care/treatment and ability to make appropriate dispositions independently • Ability to use a comprehensive scheduling program to serve multiple locations • Knowledge of how to respond well in pressured, crisis situations • Personal or professional experience with the military population preferred • Personal or professional experience with Navy quality of life programs preferred

🏖️ Benefits

• Fully remote work from a home office • Reasonable accommodations for individuals with disabilities • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities