Clinical Application Specialist I

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $29 - $37 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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ZEISS Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

ZEISS Group is a global technology leader specializing in optics and optoelectronics, with a rich history dating back to 1846. Headquartered in Oberkochen, Germany, ZEISS operates in four main segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets. The company generated annual revenue of 10 billion euros and employs around 43,000 people across nearly 50 countries, including a robust network of production sites, sales and service companies, and research & development facilities. ZEISS’s specialties include binoculars, microscopy, eyeglass lenses, biomedical research, and various advanced technologies such as artificial intelligence and machine learning.

📋 Description

• Manage on-site and remote trainings within a given territory • Contact customers independently, schedule appointments, make travel arrangements, and address customer inquiries • Coordinate on-site trainings of border customers with CAS in adjacent territories • Support assembly of Carl Zeiss instruments and peripheral devices • Perform basic equipment troubleshooting • Train technicians and doctors on instrument operation • Communicate basic equipment maintenance procedures • Serve as the customer’s liaison to Carl Zeiss on administrative and technical/clinical issues • Communicate with Regional Sales Managers and Field Service Engineers regarding customer satisfaction and training issues • Develop working relationships with Sales and Field Service teams to enhance customer care • Learn to identify and communicate sales leads • Prepare and submit complete, accurate, and timely documentation, including expense reports and Product Training Checklists • Maintain and continually update knowledge of appropriate Carl Zeiss products • Set up and instruct users on Carl Zeiss equipment at conventions and seminars • Maintain and adhere to applicable GMP and ISO 9001 processes and procedures • Report to the CAS Supervisor

🎯 Requirements

• At least three to five (3-5) years of experience in an ophthalmology clinic setting, diagnostic ophthalmology industry, or comparable experience • Knowledge of visual fields, lensometry, refractometry, biometry, and/or fundus photography • Knowledge of laser scanning technology is helpful but not mandatory • Good written and verbal communication skills • Ability to work with customers in challenging situations • Ability to follow standard practices and procedures when analyzing data or situations • Basic computer and software skills, including Microsoft Office, Word, and Excel • Ability to travel overnight and work occasional weekends • Well organized and capable of working independently with minimal supervision • Valid driver’s license • Ability to lift up to 70 pounds • Extensive travel by automobile and air, including some overnight travel • Ability to perform frequent bending and kneeling • Average of four hours driving per day and two customer visits per day • Professional business protocol and appearance • Adherence to GMP and ISO 9001 processes and procedures • Compliance with state and federal employment law

🏖️ Benefits

• Company car • Performance Bonus • Medical plans • Vision • Dental • 401k Matching • Employee Assistance Programs • Vacation and sick pay • Retirement savings plan • Paid time off • Opportunities for further development