Field Support Engineer II

🕒 September 10

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $34 - $42 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

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ZEISS Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

ZEISS Group is a global technology leader specializing in optics and optoelectronics, with a rich history dating back to 1846. Headquartered in Oberkochen, Germany, ZEISS operates in four main segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets. The company generated annual revenue of 10 billion euros and employs around 43,000 people across nearly 50 countries, including a robust network of production sites, sales and service companies, and research & development facilities. ZEISS’s specialties include binoculars, microscopy, eyeglass lenses, biomedical research, and various advanced technologies such as artificial intelligence and machine learning.

📋 Description

• Install, repair, upgrade and perform preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory • Represent Carl Zeiss Meditec at customer locations and achieve a high level of customer satisfaction • Manage company-issued property, including inventory, tools, diagnostic equipment and vehicle, according to company policies • Diagnose and repair designated products within an assigned service territory • Perform preventative maintenance, installations and upgrades according to training, manuals and Carl Zeiss Meditec guidelines • Schedule, create, verify and modify customer visits based on customer needs • Complete and submit daily field service reports • Complete and submit weekly expense reports • Maintain spare parts inventory and return specified spare parts according to policy • Support revenue growth through promotion and retention of service agreements • Interface professionally with customers • Instruct customers on equipment operation and maintenance as needed • Communicate with team members, customers, management, Sales and Technical Support

🎯 Requirements

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service • BS in Electronics, Engineering, or Computer Technology and related fields preferred • A+ and Net+ certification preferred • Ability to think through difficult customer issues and generate satisfactory customer satisfaction results • Must be self-directed, able to work independently with limited management oversight • Good verbal and written communication skills • Strong computer skills • Must be able to pass required training to service fine mechanics and optics • Ability to effectively service equipment on which training is completed • Multiple project and time management skills are required

🏖️ Benefits

• Performance Bonus • Medical • Vision • Dental • 401k Matching • Employee Assistance Programs • Vacation and sick pay