Senior Analyst, Sales Operations

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🔥 15 minutes ago

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ZEISS Group

10,000+ employees

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 10 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2023).

📋 Description

• Review and process Eye Care Professional Channel customer onboarding workflows through Salesforce.com portal. • Determine appropriateness and alignment of custom program requests using established templates and delegation of authority matrix. • Prepare selected sales, customer mix and Sales team specific reports for weekly and monthly meetings. • Create special reports and services using SQL, Access, Excel, Power BI, etc. • Ability to create reports in both spreadsheet, Power BI and PowerPoint formats. • Participate on project teams to develop / enhance commercial programs and information systems. • Troubleshoot customer account setup errors and issues, and coordinate with internal resources to correct the issues (including calculating credits owed, and submitting credit requests). • Participate in pricing program audits, and provide backup to Pricing team functions. • Prepare content and participate in recurring training sessions for Sales team members, as needed. This includes New Hire Trainings, as well as periodic spot trainings on a variety of Sales Operations topics. • Perform additional responsibilities as required.

🎯 Requirements

• BS in Economics, Statistics, Business Info Systems, Finance or related field • Minimum 3-5 years related professional level experience in a corporate office environment • Optical industry experience preferred • Be able to work independently in a fast-paced environment • Must have solid spreadsheet, analytical, math and statistical data analysis skills • Minimum 3 years’ experience with advanced features of SAP,CRM, DVI, etc • Advanced experience in SQL, Salesforce.com, Power BI report and dashboard creation. • Must have high attention to detail and proven organization / planning skills • Ability to lead projects and coordinate with other departments • Possess outstanding interpersonal relationship skills

🏖️ Benefits

• Medical • Vision • Dental • 401k Matching • Employee Assistance Programs • Vacation and sick pay

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