Senior Fullstack Engineer

🕒 May 1

🏢🏡 Austin – Hybrid

💵 $145k - $217k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

SaaS • B2B • Customer Support

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Build and improve the backend systems that power real-time voice conversations • Develop integrations for telephony, real-time audio, and external AI services • Ship product features across our voice platform, including user-facing web experiences where needed • Improve platform reliability, observability, and performance • Work on real-time interaction challenges like interruptions, responsiveness, turn-taking, and conversation flow • Collaborate closely with product and design to build voice experiences that feel polished and intuitive

🎯 Requirements

• Have 3+ years of experience building production software • Are a strong backend engineer first, with solid fundamentals in APIs, async systems, integrations, and system design • Have experience building and owning product features end to end • Have worked with real-time or event-driven systems such as WebSockets, WebRTC, streaming, or low-latency APIs • Care about product quality and enjoy solving user-facing problems • Are excited about voice AI, conversational products, or real-time systems • Nice to Have: Experience with React and TypeScript, experience building frontend product experiences, experience with Python and async backend architectures, experience with telephony, WebRTC, SIP, or audio/video systems, experience with LLMs, speech systems, or conversational AI, experience debugging performance or reliability issues in production.

🏖️ Benefits

• bonuses • benefits • related incentives • flexible work arrangements