Social Media Manager

Job not on LinkedIn

🔥 5 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $99k - $149k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💕 Social Media Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

💼 Consulting

📣 Marketing

📦 Logistics

💰 Grant on 2019-09

Consulting • Marketing • Logistics

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Lead ideation and hands-on production of original, social-first content across Zendesk's owned channels, primarily LinkedIn, X, and YouTube • Develop concepts for product launches, brand campaigns, customer stories, industry conversations, and priority moments • Design and produce social-first graphics, carousels, animations, short-form videos, and other visual content from concept through final delivery • Write and collaborate on social copy, hooks, scripts, captions, and creative treatments • Transform complex topics such as AI, automation, and service into accessible, engaging, visually compelling content • Adapt larger brand campaigns into creative native to each social platform • Partner with internal designers, video producers, and external creative resources on complex production needs • Bring understanding of social culture, platform trends, emerging formats, and audience behavior to the creative process • Pitch fresh ideas and identify timely, relevant, culturally aware creative opportunities • Experiment with new formats, visual approaches, and storytelling techniques • Explore and apply AI-powered creative tools across design, video, ideation, and production • Develop creative concepts and assets for Zendesk's executive social presence • Translate executive perspectives, industry insights, and thought leadership into visual and multimedia content • Support executive video content, including concepts, scripts, editing, and repurposing longer-form conversations into social clips • Collaborate with the Senior Social Media & Influencer Manager and cross-functional stakeholders to translate strategy into creative deliverables • Own assigned creative projects from brief through production, feedback, approvals, and final delivery • Manage creative timelines and deliverables • Align creative with publishing schedules, platform best practices, and audience needs • Use social performance insights, creative testing, and audience feedback to refine content

🎯 Requirements

• 7+ years of overall marketing, communications, journalism, or content experience • At least 5 years focused on social media or digital content • Proven experience building social content for a B2B, technology, AI, SaaS, or similarly complex brand • Strong portfolio demonstrating excellent social writing and hands-on creation of graphics, carousels, and short-form video • Strong command of design and video editing tools, such as Canva, Adobe Creative Cloud, or equivalent • Exceptional writing, editing, and storytelling skills • Experience developing executive social content or thought leadership • Sharp eye for competitive activity and emerging conversations • Strong creative judgment and a practical, resourceful approach to producing high-quality work on tight timelines • Comfort working with senior leaders and cross-functional partners in a fast-moving, matrixed organization • Ability to use social analytics and audience feedback to make content more effective • AI fluency, including thoughtful use of AI tools across ideation and production, with careful review for accuracy, voice, and quality • BA/BS degree required

🏖️ Benefits

• Bonus eligibility • Benefits eligibility • Related incentives • Hybrid way of working • Flexibility to work remotely for part of the week • In-person collaboration, connection, and learning at Zendesk offices • Reasonable accommodations for applicants with disabilities and disabled veterans