Solutions Architect, AWS Connect – CCaaS

🕒 September 17

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

💼 Consulting

📣 Marketing

📦 Logistics

💰 Grant on 2019-09

Consulting • Marketing • Logistics

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Act as the key technical expert during the pre-sales process • Work with the Contact Center Platform Architecture team and potential customers to design and scope customized solutions • Lead pre-sales technical scoping and provide technical support to the sales team • Analyze customer requirements and recommend effective use of Zendesk products and services • Create professional services estimates and proposals for new customer solutions • Explain complex technical concepts to technical teams and executive-level decision-makers • Maintain deep technical expertise across Zendesk's Contact Center product suite • Lead technical discussions and provide expert recommendations • Partner with Professional Services to transition from sales to project delivery

🎯 Requirements

• Previous experience working with CCaaS architecture and AWS (Connect or Services) environments • Strong experience and certification in AWS Connect and/or AWS services working in a CCaaS environment (mandatory) • Previous experience as a Solutions Architect or similar role in a CCaaS environment supporting AWS environments (mandatory) • Hands-on experience building, migrating and deploying complex cloud-based solutions • Strong technical background in cloud technologies, specifically Amazon Connect, SaaS applications, and enterprise-level solution architecture • Experience implementing and supporting AWS environments • Ability to translate customer business objectives into a comprehensive technical solution and detailed project estimate • Exceptional communication and presentation skills in English • Ability to articulate value and build trust with prospective customers

🏖️ Benefits

• Flexible remote work for part of the week as part of Zendesk's hybrid way of working • Inclusive workplace and diversity, equity, and inclusion efforts • Reasonable accommodations for applicants with disabilities and disabled veterans