Staff Software Engineer

🕒 June 1

🏢🏡 San Francisco – Hybrid

💵 $210k - $316k / year

⏰ Full Time

🔴 Lead

🧑‍💻 Full-stack Engineer

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

SaaS • B2B • Customer Support

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Utilize Java and Maven/Spring toolchain to work on a trusted backend codebase • Apply TypeScript and React on an established front-end codebase that users rely on • Build new capabilities within the platform by leveraging existing systems at Zendesk • Deploy your code to production, enhancing the experience for millions of Zendesk users • Collaborate closely with a focused team of experienced engineers—supporting, challenging, and learning from one another • Partner with the Technical Lead and Product Manager to shape the team’s roadmap • Foster innovation and contribute to continuously improving the team’s well-being and efficiency

🎯 Requirements

• A minimum of 6+ years of experience as an engineer working on full stack solutions, primarily focused on Java platforms • Strong understanding of Maven/Spring with widely accepted patterns and practices in Java development • Expertise in understanding and extending an existing codebase • Knowledge of data and ETL pipelines and processes and usage of Spark • Strong problem-solving skills combined with comfort tracing behavior across multiple layers and technology stacks • Ability to lead, collaborate, and partner effectively across engineering teams and functions • Experience supporting distributed systems, along with knowledge of Linux internals and administration

🏖️ Benefits

• this position may also be eligible for bonus, benefits, or related incentives • hybrid experience designed at the team level to give a rich onsite experience • flexibility to work remotely for part of the week