Technical Customer Success Manager

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Zenity

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $16.5M Series A on 2023-09

Consulting • Healthcare • Logistics

Zenity is a company that focuses on securing AI Agents and applications throughout their lifecycle, from buildtime to runtime. The company provides a SaaS platform that offers application security controls and AI Security Posture Management to mitigate risks and threats like indirect prompt injection and data leakage. Zenity helps enterprises manage and secure over 80,000 AI agents and automations, ensuring compliance and continuity in business operations. Their platform is used by large enterprises across various industries, including technology, healthcare, and finance, to support secure low-code/no-code development and governance.

📋 Description

• Own the full technical and strategic success of Zenity’s most complex enterprise accounts as the primary technical and executive-facing partner post-sale • Lead enterprise engagements across deployment, integrations, budgeting cycles, governance approvals, and platform expansion • Coordinate customer stakeholders, Zenity teams, and technology platform teams • Run executive-level strategic reviews covering risk posture, roadmap alignment, integration progress, and expansion opportunities • Coordinate across Product, Engineering, Sales, and Field Engineering • Own technical escalations end-to-end and drive resolution • Translate enterprise requirements into success plans, identifying risks, dependencies, and phased deployment strategies • Surface customer insights to Product and Engineering to influence the roadmap • Contribute to scaling Zenity’s enterprise success model • Lead onboarding and implementation, including discovery, training, risk assessment, solution design, configuration, integrations, and security posture setup • Guide customers in establishing LCNC and AI security programs • Advise on LCNC and AI agent security, governance, and enterprise application security • Configure policies, platform risk areas, automations, and governance frameworks • Investigate security violations and provide remediation guidance • Maintain stakeholder relationships and demonstrate ROI through usage, risk reduction, and security metrics • Identify optimization, expansion, and innovation opportunities • Lead Quarterly Business Reviews and advocate for customer needs in the product roadmap • Stay current on security threats, industry trends, and compliance requirements

🎯 Requirements

• Strong background in cybersecurity, application security, and governance frameworks • Knowledge of low-code/no-code platforms, AI governance, and data protection preferred • Familiarity with industry standards and frameworks such as OWASP and MITRE • Strong data analysis capabilities • 4+ years of proven experience in customer-facing technical roles • Ability to build strong relationships with stakeholders from engineers to C-level executives • Exceptional communication skills and ability to translate complex technical concepts into clear business value • Experience leading customer journeys and delivering executive presentations, QBRs, and workshops • Proactive and self-driven approach • Ability to work effectively across functions • Ownership mentality and responsibility for delivering results • Ability to thrive in a fast-paced, dynamic startup environment • Problem-solving ability for complex technical challenges • Ability to travel approximately 20–30% for customer on-site engagements, strategic meetings, and company events

🏖️ Benefits

• Remote work arrangement • Approximately 20–30% travel for customer on-site engagements, strategic meetings, and company events