Enterprise Customer Success Engineer – Post-Sales

🔥 0 minutes ago

🏄 California, New Jersey – Remote

🏄 California – Remote 🏖️ New Jersey – Remote

💵 $120k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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JetBrains

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

JetBrains is a software company that builds professional developer tools and integrated development environments (IDEs) — including IntelliJ IDEA, PyCharm, WebStorm, Rider, and others — plus team and CI/CD tools like TeamCity, YouTrack, Datalore, and code-quality services. The company also offers AI-powered developer features (Junie, AI Assistant, AI Enterprise), a marketplace for plugins, educational offerings (JetBrains Academy, courses, free licenses for students/teachers), and enterprise services for managing developer tooling at scale. JetBrains focuses on improving developer productivity, collaboration, and code quality for individual developers and organizations worldwide.

📋 Description

• Work closely with JetBrains Account Executives • Help customers adopt JetBrains products and services to achieve desired business outcomes, including whiteboarding, assisting with architecture development, and overcoming technical and cultural adoption barriers • Manage technical relationships for a portfolio of accounts and partner with account-team members on account strategies • Advocate for customers within JetBrains with Support, Product Engineering, and other groups • Recommend product enhancements based on customer experiences and feedback • Help product teams present and evaluate new product ideas with customers • Act as a trusted technical advisor, staying current with technology inside JetBrains and across the field • Work with Sales to facilitate account expansions through short-term and long-term account plans

🎯 Requirements

• Proven experience in technical consulting, technical customer success, or other customer-facing technical roles • Extensive experience in software development, QA, IT, DevOps, ML, or a related IT field • Hands-on knowledge of AI/LLMs in software development • Strong verbal and written communication skills in English and the local language of the office • Exceptional presentation skills for demonstrating JetBrains products • Ability to identify and address technical and business challenges related to software development tooling • Ability to convey technical concepts to customers of all technical backgrounds • Comfort in a fast-paced and dynamic working environment • Experience working in or with large software development teams • Collaborative, team-focused mentality and willingness to take initiative • Self-direction and resourcefulness • Ability to travel approximately 25% of the time

🏖️ Benefits

• Base salary of $120,000–$180,000 USD per year • May be eligible for additional compensation, such as an annual bonus, commission, or other incentive compensation • Open and inclusive workplace • Equal opportunity employer