Technical Implementation Specialist

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Health Catalyst

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Health Catalyst is a leading provider of data and analytics technology and services to healthcare organizations, committed to being the catalyst for massive, measurable, data-informed healthcare improvement. The company empowers organizations with AI-enabled insights and comprehensive data solutions to drive scalable, measurable improvements in patient outcomes, operational efficiency, and financial performance. With a focus on population health management, clinical quality, and patient engagement, Health Catalyst aims to transform healthcare through data-driven decision-making.

📋 Description

• Support the implementation and ongoing optimization of Health Catalyst's Measurable product • Partner directly with healthcare clients to gather requirements, validate results, and resolve technical issues • Query and analyze client data using SQL to identify discrepancies, investigate issues, and support decision-making • Validate healthcare quality measures and ensure accurate reporting outcomes • Investigate support tickets and perform root-cause analysis of data quality, integration, and configuration issues • Troubleshoot client-specific data challenges across multiple environments and platforms • Modify and optimize existing SQL queries to support client requirements • Collaborate with internal implementation, product, and technical teams to deliver successful client deployments • Support onboarding activities and implementation projects from discovery through go-live • Document findings, recommendations, and troubleshooting resolutions • Serve as a trusted technical resource for clients and cross-functional internal teams • Maintain compliance with information security, acceptable use, and HIPAA privacy and security training directives • Safeguard information system assets by identifying and reporting potential and actual security events

🎯 Requirements

• 3+ years of hands-on SQL experience • Strong understanding of relational database concepts and data relationships • Ability to write SQL queries from scratch for troubleshooting, validation, and analysis • Experience investigating data quality issues and performing root-cause analysis • Experience working with data integrations, ETL processes, or data workflows • Strong analytical and problem-solving abilities • Experience working directly with clients, customers, or business stakeholders • Excellent written and verbal communication skills • Ability to explain technical concepts to technical and non-technical audiences • Strong organizational skills and ability to manage multiple priorities effectively • Maintain compliance with organizational information security, Acceptable Use Policy, and HIPAA Privacy and Security requirements

🏖️ Benefits

• Remote-first work environment • Flexible PTO • Professional development stipend • Meaningful opportunities for career growth and development • Inclusive work environment • Team member resource groups • Equal opportunity employer