Senior Director, Relationship Management

🔥 5 minutes ago

🌽 Illinois, New York – Remote

🌽 Illinois – Remote 🗽 New York – Remote

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zero Hash

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

₿ Crypto

🌐 Web 3

💰 $105M Series D on 2022-01

Fintech • Crypto • Web 3

Zero Hash is a company that provides infrastructure solutions for the integration of crypto and stablecoin products into various platforms. By offering API-first technology and turnkey regulatory infrastructure, Zero Hash enables businesses, especially in the fintech, payments, and banking sectors, to develop and launch crypto and stablecoin products efficiently and compliantly. Their services cover a wide range of applications including investments, trading platforms, payment gateways, and brands, focusing on simplifying the process of managing custody, liquidity, and settlement for their clients. Zero Hash supports over 60 digital assets and is operational in over 200 countries.

📋 Description

• Build and maintain strong relationships with key stakeholders at client organizations • Develop customer relationships into zerohash advocates • Lead a team of relationship managers as coach and escalation point • Lead collaboration across sales, marketing, product, legal, and finance • Ensure smooth client onboarding and alignment with broader business goals • Organize monthly calls and quarterly business reviews with clients • Contribute to monthly revenue tracking and reporting to leadership and clients • Create account-based strategies focused on enablement, account mapping, share-of-wallet expansion, upselling, and co-marketing • Channel client feedback internally and influence product roadmaps • Identify upsell, cross-sell, and new product adoption opportunities • Negotiate client agreements, contracts, and legal documents • Ensure high service delivery measured by NPS • Design and implement data-driven client satisfaction reporting • Own retention and contract renewals • Maintain operational excellence and improve client-related CRM and internal processes

🎯 Requirements

• Motivated by zerohash’s mission and creating a seamless, best in class experience for highest value clients • Bachelor's degree or equivalent practical experience • 7-10 years of experience in B2B Relationship Management/ Business Development • At least 2 years of demonstrated experience in people management and leadership • Experience growing client relationships including cross-sell/expansion • Exceptional written and verbal communication, able to explain complex topics simply • Strong interpersonal skills and ability to build and maintain relationships with diverse stakeholders • Ability to work independently in a fast-paced environment • Receptive to feedback and implements changes immediately with a positive attitude • Interest in being a relationship builder, collaborative partner, and dynamic project manager • Experience working in a complex ecosystem of SaaS or payments products • Ability to translate complex business concepts into concise, easy-to-understand conversations and structure nebulous, unstructured problems • Travel requirements up to 20% to zerohash offices and client locations • Experience in fintech, brokerage, payments, and/or the crypto industry • Highly self-motivated, proactive, and able to work effectively in a fast-paced, dynamic environment • Self-confident, resilient and goal focused • Motivated by a startup environment • Experience working with product and engineering teams

🏖️ Benefits

• Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only) • Vision & Dental Insurance (U.S. only) • Chance to earn equity • Maternity & Paternity leave (after 6 months) • WeWork All Access Membership • WFH Yearly Stipend • L&D Yearly Stipend (after 6 months)

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