Client Experience Operations Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Zeta Global

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💼 Consulting

📦 Logistics

✈️ Travel

💰 Post-IPO Debt on 2024-09

Consulting • Logistics • Travel

Zeta Global is an AI-powered marketing cloud that leverages proprietary AI and trillions of consumer signals to acquire, grow, and retain customers more efficiently. The Zeta Marketing Platform (ZMP) offers a comprehensive suite of tools, including data management, customer data platforms (CDP), email service providers (ESP), and digital signal processing (DSP), to create individualized customer experiences and improve marketing outcomes. Zeta emphasizes omnichannel marketing, customer intelligence, and data-driven marketing strategies, partnering with brands, agencies, and publishers worldwide to accelerate brand growth and engagement. Their platform is designed to tackle complex marketing challenges with solutions for customer acquisition, growth, and retention through predictive AI and actionable consumer data.

📋 Description

• Support the Program Director on end-to-end project execution for media dashboard builds and enhancements across a portfolio of client accounts • Develop and maintain timelines, deliverables, and status documentation across multiple workstreams simultaneously • Serve as the primary point of contact between internal teams and clients for tracking- and dashboard-related deliverables • Anticipate and manage resource constraints and shifting client priorities • Collaborate with ops and analytics teams to ensure proper tagging and tracking is in place • Oversee implementation and validation of pixels/tags across media platforms and client web properties • Coordinate with third-party vendors/agencies to ensure accurate data flows and media tracking • Translate client reporting needs into data requirements and dashboard specifications • Work with BI or data visualization teams to build or customize dashboards • Maintain QA processes to ensure data integrity and proper attribution across channels • Manage versioning and enhancements as campaign needs evolve • Facilitate client communications for project milestones, data readiness, and dashboard walkthroughs • Document tagging requirements and dashboard logic • Coordinate internal communication between sales, data cloud, analytics, and ops teams to ensure timely project completion

🎯 Requirements

• Bachelor’s degree in Marketing, Business, Communications, or Data/Analytics-related field; project management certification (e.g., PMP, Agile) is a plus • 3–5 years of project management experience, with at least 2 years in a marketing/advertising agency environment • Understanding of digital media channels (SEM, display, social, programmatic, video) and attribution mechanics • Familiarity with tag/pixel management platforms and third-party tracking integrations (GTM, Adobe Launch, Campaign Manager, Meta, etc.) • Strong organizational and communication skills, with an ability to manage timelines across multiple stakeholders and projects • Exposure to multiple attribution models and how they apply to client KPIs • Experience working with marketing analytics platforms (GA4, Adobe Analytics, CM360) • Understanding of UTM parameters, conversion events, and media taxonomy standards

🏖️ Benefits

• Unlimited PTO • Excellent medical, dental, and vision coverage • Employee Equity and Stock Purchase Plan • Employee Discounts • Virtual Wellness Classes • Pet Insurance