Customer Solution Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $150k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

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Ziff Davis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1927

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 $650M Post-IPO Debt on 2017-06

Consulting • Healthcare • Marketing

Ziff Davis is a multi-billion dollar digital media and internet company, home to over 40 leading brands in technology, shopping, gaming and entertainment, connectivity, health and wellness, cybersecurity, and martech. With a focus on mergers and acquisitions, Ziff Davis has deployed around $3 billion in capital, leveraging its deep industry knowledge, technological expertise, and investment acumen. The company is committed to corporate responsibility, emphasizing diversity, equity, and inclusion, as well as environmental, social, and governance practices. Ziff Davis serves millions of customers worldwide, offering a diverse range of digital media and internet services.

📋 Description

• Lead complex or strategic customer engagements from pre-sales influence through adoption and renewal readiness • Shape deal strategy and solution qualification for high-value or high-risk opportunities • Proactively engage Network Intelligence to identify risks, trends, and optimization opportunities • Translate Ookla’s data and network intelligence into strategic, outcome-driven customer recommendations • Lead value demonstrations and technical storytelling for complex opportunities • Shape demo and proof-point strategy for strategic pursuits • Act as a senior escalation point across Services, Product, and Engineering • Drive adoption and expansion and enable successful renewals through measurable value realization • Represent customer and regional market perspectives in internal planning and prioritization • Strengthen executive-level relationships with customer technical and business stakeholders

🎯 Requirements

• 7+ years of experience in Telco, ISP, or enterprise technology roles spanning pre-sales, customer success, and solution management across TAM, solutions consulting, or pre-sales roles • Proven success managing complex enterprise customers across multiple phases of the solution lifecycle • Strong understanding of network performance, connectivity solutions, and data-driven platforms • Ability to synthesize technical, analytical, and commercial inputs into clear guidance for senior stakeholders • Proven experience leading executive-level value demonstrations and influencing customer decisions through technical storytelling • Excellent communication skills across executive, commercial, and technical audiences • Strong problem-solving skills and comfort operating under pressure and ambiguity • Experience working across regions, cultures, and cross-functional teams • Willingness to travel regularly for client meetings and strategic engagements • Familiarity with Ookla products or similar analytics and network intelligence platforms is advantageous

🏖️ Benefits

• Base salary of $110,000 to $150,000 • Remote work in the United States • Opportunity to work for Ookla, an Accenture company • Regular travel for client meetings and strategic engagements