Scientific Lab Systems Support Consultant

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

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👻 Ghost score 13%

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Zifo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Zifo is a global specialist scientific and process informatics service provider working in research, development, manufacturing, and clinical domains. They offer a wide range of services including scientific IT services, cloud migration, bioinformatics consulting, data science, and digital transformation. Zifo serves industries such as pharmaceuticals, biotechnology, contract research organizations, and more. They are committed to advancing scientific discovery through innovative solutions and expert consulting, catering to the needs of science-driven organizations.

📋 Description

• Provide operational support for MODA LIMS (EM module) and workstation-based laboratory systems through the IT service management process. • Monitor system performance, troubleshoot issues, coordinate incident resolution, and ensure continuity of laboratory operations. • Understand the MODA data model and handle upgrades. • Serve as the primary point of contact for business users regarding laboratory application support, enhancements, and issue resolution. • Collaborate with Quality, Infrastructure, Cybersecurity, vendors, and managed service providers to maintain reliable and secure laboratory platforms and applications. • Develop and maintain application support documentation, knowledge articles, and standard operating procedures. • Lead and support application lifecycle management activities, including upgrades, refreshes, patching, migrations, and retirement planning. • Coordinate vendor activities and consultant resources supporting laboratory platform initiatives. • Manage system risks, technical debt, and compliance remediation activities. • Serve as a subject matter expert for assigned laboratory applications, including MODA LIMS GxP and other supported laboratory platforms. • Provide technical and functional guidance to business stakeholders regarding system capabilities, best practices, and compliance expectations. • Partner with laboratory operations, manufacturing, quality, and research teams to identify process improvement and technology optimization opportunities. • Lead or support User Acceptance Testing, regression testing, and validation testing activities. • Coordinate cross-functional teams to deliver technology solutions meeting business, compliance, and operational requirements. • Contribute to long-term planning and continuous improvement initiatives for laboratory platforms and services.

🎯 Requirements

• Bachelor’s degree in Life Sciences or related field. • Hands-on working experience with MODA LIMS (EM module) • Experience supporting other laboratory systems or enterprise applications in a regulated GxP environment. • Experience supporting application lifecycle management and vendor-supported solutions. • Strong analytical, troubleshooting, documentation, and communication skills. • Ability to work effectively across IT, Quality, and business organizations. • Preferred: Experience supporting laboratory informatics applications and laboratory software platforms. • Preferred: Knowledge of FDA, EMA, and GxP regulatory requirements. • Preferred: Experience supporting pharmaceutical, biotechnology, or other regulated manufacturing environments.

🏖️ Benefits

• Accrued vacation • Medical insurance • Dental insurance • Vision insurance • 401k with company matching • Life insurance • Flexible spending accounts • Competitive compensation package • Equal opportunity employer and diversity-valuing workplace