E-Channel Representative

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🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Zillion Technologies, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Zillion Technologies, Inc. is a company specialized in guiding organizations through digital transformation processes by offering a broad range of technology services. Their expertise includes artificial intelligence, cloud services, automation, cybersecurity, and enterprise platform solutions. Zillion Technologies serves a diverse array of industries, providing personalized and scalable technology solutions to numerous Fortune 500 companies and major financial institutions. They focus on continuous innovation to help businesses overcome challenges in digital transformation, employing technologies like robotic process automation (RPA) and AI to bring about significant business improvements. With a strong focus on customer-centric solutions, Zillion Technologies is committed to driving digital transformation forward efficiently and effectively.

📋 Description

• Assist customers with E-Channel needs through inbound calls, secure and non-secure email, and online chat • Provide exemplary service through verbal and written communications • Handle inquiries related to loans, deposits, maintenance, bill pay, and online channels • Research and resolve bill pay and online channel customer issues • Handle escalated E-Channel calls involving browser incompatibility, password resets, and lockouts • Support and moderate service-related social media questions and concerns • Participate in after-hours and on-call support rotations for the bank’s social media efforts • Refer sales opportunities to Sales & Service Representatives within the Customer Contact Center • Maintain knowledge of the client’s digital products and services and their changes and enhancements • Support the inbound call queue for general customer questions and concerns • Analyze callers’ needs and resolve issues using standard procedures and computerized systems • Adhere to laws and regulations governing bank operations, including BSA/AML policies and procedures • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent required; college preferred • Previous call center experience and/or written customer communication preferred • Strong problem-solving and decision-making abilities • Analytical thinking skills • Excellent customer service and telephone skills • Proven written and online chat communication skills • Ability to handle multiple tasks and adapt to change • Well organized, detail oriented, and quality focused • Excellent oral and written communication skills • Ability to work varying shifts and rotating weekend hours • Proficient computer skills in Outlook, Word, Excel, and PowerPoint • Solid knowledge of web- or mobile-based support, including browsers, compatibility, virus software, and online technical troubleshooting

🏖️ Benefits

• Remote work option • Rotating after-hours and on-call support participation • Full-time employment