Incident Manager

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $106.6k - $170.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zillow

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Lead the planning, execution, and delivery of systems projects and enhancements, defining scope, milestones, dependencies, and success measures. • Coordinate day-to-day project activities across business, engineering, product, and operations partners. • Analyze system workflows and data flows to identify gaps, inefficiencies, and defects. • Translate business needs into clear, testable system requirements and use cases. • Partner with technical teams on solution design, impact assessment, and implementation trade-offs. • Monitor project and operational metrics and prepare concise reports and readouts. • Drive risk mitigation, escalation, and continuous improvement actions. • Support change management, testing, cutover, documentation, and stakeholder readiness. • Provide tiered support and issue triage, investigate root causes, coordinate resolution, and document learnings.

🎯 Requirements

• Bachelor’s degree in Information Systems, Computer Science, Engineering, Business Administration, or a related field. • 5+ years of experience in systems project management, technical program management, or a closely related role delivering systems or platform changes in a technology-enabled environment. • Demonstrated experience coordinating cross-functional teams to implement system enhancements or integrations, from requirements through deployment and stabilization. • Experience analyzing system workflows, data flows, or configurations to identify issues and recommend improvements. • Experience using project management practices and tools to manage scope, schedules, risks, and dependencies across multiple stakeholders. • Or an equivalent combination of education and experience. • U.S. employees may live in any of the 50 United States, with limited exceptions.

🏖️ Benefits

• Equity awards based on factors such as experience, performance and location • Remote work from a physical location of choice • Flexibility to work from wherever they’re most productive • Equal employment opportunity and accommodation support