Incident Manager

🕒 September 23

🇺🇸 United States – Remote

💵 $101.3k - $170.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zillow

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Lead non-trivial production incidents from detection through mitigation • Facilitate incident calls and define ownership, priorities, and next steps • Execute incident management workflows, runbooks, and escalation paths • Coordinate cross-functional teams to achieve timely resolution and minimize customer impact • Maintain accurate, real-time incident timelines and action documentation • Deliver clear, concise updates to technical and non-technical stakeholders • Ensure stakeholder alignment on status, risks, and next steps • Document incident summaries and contribute to post-incident reporting • Escalate risks and communication gaps proactively • Support root cause analysis by gathering data and documenting contributing factors • Identify trends, gaps, and opportunities to improve incident workflows • Contribute to retrospectives and track follow-up actions to completion • Apply lessons learned to improve future incident response • Partner with Engineering, Product, and Support teams • Support Senior Incident Managers during high-severity or complex incidents • Maintain reliability and responsiveness in on-call rotations • Improve runbooks, tooling, and team processes

🎯 Requirements

• 5+ years of experience in incident management, SRE, or technical operations, or 3 years with a Master's degree, or equivalent work experience • Proven experience coordinating responses to production incidents or operational events • Exceptional written and verbal communication skills • Sound judgment and prioritization in high-pressure or ambiguous situations • Familiarity with structured incident management processes, including triage, escalation, post-incident review, and RCA practices • Ability to collaborate with Engineering, Product, and Support teams • Ownership, reliability, and accountability in operational responsibilities • Experience with incident management/on-call tooling such as Rootly, PagerDuty, or ServiceNow is a plus • Exposure to distributed systems, cloud infrastructure, or large-scale applications is a plus • Must be eligible to work in the United States; U.S. employees may live in any of the 50 United States, with limited exceptions

🏖️ Benefits

• Equity awards • Remote work from a physical location of the employee’s choice • Flexible work location through Cloud HQ • Equal employment opportunity and accommodation support

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