Senior Sales Systems Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $107.2k - $180.2k / year

⏰ Full Time

🟠 Senior

📊 Sales Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zillow

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Own systems, data workflows, and integrations enabling sales and customer success teams • Design and deliver cross-platform solutions for lead routing, scheduling, sales engagement, customer onboarding, and sales-to-customer-success handoffs • Translate business needs into technical requirements, acceptance criteria, and measurable outcomes • Configure and optimize Salesforce, Gong including Engage and Forecast, and Chili Piper • Partner with Product and Engineering on native capabilities, integrations, custom development, and engineering-supported solutions • Develop AI-enabled tools and customer-workflow automations • Connect systems through APIs and other integration patterns with testing, access controls, and human oversight • Lead complex troubleshooting and escalated issue resolution across platforms, integrations, and data flows • Identify root causes, validate fixes, and address recurring failures • Lead or support user acceptance testing and technical release readiness • Plan tests, coordinate super-users, manage defects, recommend launches, and validate post-launch performance • Partner with Enablement and business leaders to support adoption • Establish production ownership through documentation, monitoring, secure credential management, deployment and recovery practices, and knowledge transfer • Manage priorities, dependencies, and delivery commitments across stakeholders • Communicate progress and business implications, surface risks, and coordinate with partner teams

🎯 Requirements

• 8+ years of relevant experience in sales systems, revenue operations technology, business systems, or a related field • Demonstrated ownership of complex solutions from discovery and design through implementation, launch, and ongoing improvement • Strong hands-on Salesforce expertise, including configuration, Flow, permissions, data models, and integration troubleshooting • Understanding of account, contact, opportunity, and ownership structures and their downstream workflow effects • Experience building and deploying AI-enabled solutions and workflow automations • Ability to explain AI solution value, limitations, safeguards, and ongoing support needs • Ability to develop, read, debug, and maintain integration or application code in Python or JavaScript/TypeScript • Understanding of APIs, authentication, webhooks, error handling, and version control • Ability to use SQL to investigate data-quality and integration issues • Experience delivering systems changes through structured testing and release practices, including user acceptance testing, defect resolution, and post-launch stabilization • Clear communication of technical topics to audiences with different levels of expertise • Ability to manage competing priorities and build productive partnerships across business and technical teams

🏖️ Benefits

• Equity awards based on factors such as experience, performance and location • Remote work from a physical location of the employee’s choice • Flexible work through Cloud HQ/distributed work • Accommodation support for disabilities or special needs