Senior Sales Operations Lead

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $204k - $249k / year

⏰ Full Time

🟠 Senior

📊 Sales Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Define and execute the operating strategy for the global hotel supply optimization program • Align regional priorities with global goals and drive a consistent, high-performing approach across markets • Own the optimization lever framework, including pricing competitiveness, discount adoption, and other hotel-facing levers • Advise leadership and regional teams on levers to activate for specific markets, segments, and hotel types • Build segmentation, prioritization, reporting, and playbooks for Account Management teams • Track program health from hotel eligibility through adoption and realized impact • Identify drop-off points and drive cross-functional fixes to improve adoption, retention, and results • Translate business targets into regional and account-level optimization goals • Lead forecasting and capacity planning for Account Management and vendor partners • Partner with Finance and leadership to design and evaluate incentive and performance programs • Build models and frameworks to size opportunities, measure lever impact, run scenarios, and test hypotheses • Produce original analysis and clear recommendations for leadership decisions and resource allocation • Serve as the primary global point of contact for hotel optimization operations • Report to the Director of Enterprise Operations, Hotels

🎯 Requirements

• 12+ years in revenue operations, sales operations, account management operations, or a related field • Hospitality, OTA, or marketplace experience preferred • Proven ability to run and improve a complex, multi-stage program with measurable impact on adoption, revenue, or supply quality • Working knowledge of hotel pricing and revenue management concepts, including rate strategy, rate plans, promotions, parity, and distribution channel performance • Strong strategic and analytical skills • Experience with goal setting, forecasting, capacity planning, and incentive or performance programs • Excellent cross-functional collaboration skills across account management, product, marketing, technology, analytics, and finance • Strong written and verbal communication skills, including presenting to and influencing senior leadership • Strong modeling skills • Proficiency in Excel and SQL required • BI tools such as Tableau or Looker are a plus • Proficiency in CRM and performance management systems such as Salesforce • Experience working in or with global, matrixed organizations and navigating regional go-to-market differences • Ability to operate at both strategic and executional levels

🏖️ Benefits

• Bonus eligibility • Equity eligibility • Employee Travel Credits • Occasional work at an Airbnb office or attendance at offsites • Reasonable accommodations throughout the recruitment process