Senior Manager, Service Sales Enablement

Job not on LinkedIn

🔥 2 hours ago

🏄 California, Ohio – Remote

🏄 California – Remote 🏈 Ohio – Remote

💵 $142k - $244.9k / year

⏰ Full Time

🟠 Senior

📊 Sales Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Johnson & Johnson is a multinational corporation focused on innovating across multiple sectors of healthcare and medicine. With a commitment to redefining healthcare, the company merges science and technology to address complex diseases through its divisions in innovative medicine and medical technology. Its areas of focus include oncology, immunology, neuroscience, and specialty ophthalmology, as well as interventional solutions and orthopaedics. J&J is dedicated to advancing global health equity and environmental sustainability while fostering innovation, diversity, and inclusion in the workplace. The company strives to provide solutions that connect health and care for providers, patients, and communities worldwide.

📋 Description

• Build and operate the commercial engine supporting OTTAVA service sales • Own the service sales operating model, CRM and system requirements, commercial workflows, forecasting methodology, KPI infrastructure, dashboards, training, onboarding, governance, and continuous improvement • Design and maintain end-to-end service sales operating models, standard operating procedures, governance forums, process controls, and accountability mechanisms • Own business requirements and workflow alignment across CRM, installed-base records, warranty and entitlement data, quoting, contracting, invoicing, renewal tracking, and reporting • Partner with IT and Commercial Operations to identify gaps, prioritize enhancements, test solutions, support deployment, and drive adoption • Create service sales playbooks, process guides, templates, talk tracks, FAQs, competitive-use guidance, objection-handling resources, and execution tools • Design onboarding, training, and certification pathways for Service Sales, capital sellers, Renewal Specialists, and Customer Success Managers • Define KPI methodology, build dashboards and scorecards, and establish forecasting methodology and reporting cadence • Analyze trends, identify root causes and opportunities, and recommend corrective actions or process improvements • Operationalize approved pricing, offer configuration, discount guardrails, approval pathways, and standardized commercial terms • Improve quote-to-contract and renewal workflows to reduce cycle time, prevent revenue leakage, and strengthen compliance • Define future-state capabilities, role requirements, coverage assumptions, onboarding needs, and infrastructure to scale the service sales organization • Partner on workforce planning, launch readiness assessments, and stage-gate decisions • Coordinate commercial readiness across Service Marketing, Service Sales, Capital Sales, Customer Success, Service Operations, Commercial Operations, Finance, IT, Legal, Contracting, Quality, and Health Care Compliance • Facilitate issue resolution and prioritize process, system, and enablement improvements • Ensure processes, materials, and workflows align with quality, regulatory, privacy, legal, and Health Care Compliance requirements

🎯 Requirements

• Bachelor's degree required • Minimum of 8–10+ years of progressive experience in commercial operations, sales enablement, service sales, medical devices, healthcare services, capital equipment, customer success, or a related field • Experience designing operating models, systems requirements, governance, workflows, enablement programs, or commercial capabilities in an evolving or launch-stage environment • Working knowledge of CRM, installed base, warranty, entitlement, quoting, contracting, invoicing, renewal, forecasting, and reporting processes • Ability to translate strategy into practical workflows, tools, training, controls, and performance measures • Strong program leadership and ability to coordinate complex work across a highly matrixed organization • Ability to travel up to 20% globally and internationally • Advanced degree or relevant commercial, operations, systems, or learning certification preferred • Experience with surgical robotics, service contracts, or lifecycle revenue models preferred

🏖️ Benefits

• Medical, dental, and vision insurance • Life insurance • Short- and long-term disability insurance • Business accident insurance • Group legal insurance • Pension plan • 401(k) savings plan • Long-term incentive program • Vacation – up to 120 hours per calendar year • Sick time – up to 40 hours per calendar year; Washington employees up to 56 hours per calendar year • Holiday pay, including floating holidays – up to 13 days per calendar year • Work, Personal and Family Time – up to 40 hours per calendar year • Annual performance bonus eligibility • Remote work arrangement