Senior Manager, Service Sales Enablement

Job not on LinkedIn

🔥 2 hours ago

🏄 California, Ohio – Remote

🏄 California – Remote 🏈 Ohio – Remote

💵 $142k - $244.9k / year

⏰ Full Time

🟠 Senior

📊 Sales Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare • Pharmaceuticals • Biotechnology

<Johnson & Johnson> is a global healthcare company that researches, develops, manufactures and markets pharmaceuticals, medical devices and consumer health products. The company focuses on innovative medicines and therapies across oncology, immunology, neuroscience and cardiopulmonary areas, and develops MedTech solutions in cardiovascular, orthopaedics, surgery and vision. Johnson & Johnson also engages in health & wellness education, large-scale manufacturing, investor activities and global social-impact initiatives.

📋 Description

• Build and operate the commercial engine supporting OTTAVA service sales • Own the service sales operating model, CRM and system requirements, commercial workflows, forecasting methodology, KPI infrastructure, dashboards, training, onboarding, governance, and continuous improvement • Design and maintain the end-to-end service sales operating model, including roles, decision rights, handoffs, governance, escalation pathways, and customer-lifecycle engagement points • Establish standard operating procedures for point-of-sale support, warranty conversion, renewals, upsell, forecasting, account coordination, exception management, and customer escalation • Own business requirements and workflow alignment across CRM, installed-base records, warranty and entitlement data, quoting, contracting, invoicing, renewal tracking, and reporting • Partner with IT and Commercial Operations to identify gaps, prioritize enhancements, test solutions, support deployment, and drive adoption • Create service sales playbooks, process guides, templates, talk tracks, FAQs, competitive-use guidance, objection-handling resources, and execution tools • Design onboarding, training, and certification pathways for Service Sales, capital sellers, Renewal Specialists, and Customer Success Managers • Define KPI methodology, data sources, definitions, targets, and reporting standards • Build dashboards and scorecards for attachment, warranty conversion, renewal timing, pipeline health, forecast accuracy, upsell, customer risk, process adoption, and data quality • Establish forecasting methodology and reporting cadence • Operationalize approved pricing, offer configuration, discount guardrails, approval pathways, and standardized commercial terms • Improve quote-to-contract and renewal workflows to reduce cycle time, prevent revenue leakage, and strengthen compliance • Define future-state capabilities, role requirements, coverage assumptions, onboarding needs, and infrastructure needed to scale service sales • Coordinate commercial readiness across Service Marketing, Sales, Customer Success, Service Operations, Commercial Operations, Finance, IT, Legal, Contracting, Quality, and Health Care Compliance • Facilitate issue resolution and prioritize process, system, and enablement improvements • Ensure processes, materials, and workflows align with quality, regulatory, privacy, legal, and Health Care Compliance requirements

🎯 Requirements

• Bachelor's degree required • Minimum of 8–10+ years of progressive experience in commercial operations, sales enablement, service sales, medical devices, healthcare services, capital equipment, customer success, or a related field • Experience designing operating models, systems requirements, governance, workflows, enablement programs, or commercial capabilities in an evolving or launch-stage environment • Working knowledge of CRM, installed base, warranty, entitlement, quoting, contracting, invoicing, renewal, forecasting, and reporting processes • Ability to translate strategy into practical workflows, tools, training, controls, and performance measures • Strong program leadership and ability to coordinate complex work across a highly matrixed organization • Ability to travel up to 20% globally and internationally • Advanced degree or relevant commercial, operations, systems, or learning certification preferred • Experience with surgical robotics, service contracts, or lifecycle revenue models preferred

🏖️ Benefits

• Medical, dental, and vision insurance • Life insurance • Short- and long-term disability insurance • Business accident insurance • Group legal insurance • Company consolidated retirement plan (pension) • 401(k) savings plan • Long-term incentive program • Vacation – up to 120 hours per calendar year • Sick time – up to 40 hours per calendar year; up to 56 hours per calendar year for employees residing in Washington State • Holiday pay, including Floating Holidays – up to 13 days per calendar year • Work, Personal and Family Time – up to 40 hours per calendar year • Annual performance bonus eligibility • Global and international travel opportunity/coverage as part of the role