Technical Customer Success Manager, API

🔥 3 minutes ago

🏄 California, Connecticut, +5 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote

💵 $40 - $63 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

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Zillow

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Lead end-to-end onboarding and implementation for Media API customers, from kickoff through successful go-live • Help customers translate their business requirements into effective API workflows, providing guidance on authentication, endpoints, webhooks, and integration best practices • Troubleshoot technical issues, identify root causes, and partner with Engineering, Product, and Support when additional expertise is needed • Own a portfolio of API customers, primarily within the Aryeo Lite segment, and serve as their primary point of contact throughout the customer lifecycle • Monitor customer health, API usage, and adoption to proactively identify risks, address barriers, and uncover opportunities for customers to receive greater value from the platform • Conduct periodic customer reviews when appropriate to align on business goals, integration performance, adoption, and opportunities for improvement • Serve as the primary relationship owner for integration partners using the Media API, supporting partner launches and maintaining strong ongoing relationships • Represent the voice of API customers and partners by gathering, synthesizing, and sharing feedback with Product and Engineering teams • Advocate for product and process improvements that reduce integration friction, improve customer outcomes, and increase the scalability of the Media API experience • Create and refine onboarding documentation, implementation playbooks, troubleshooting guides, and reusable customer resources • Serve as a technical escalation point for Customer Success and Onboarding team members managing complex API-related issues • Partner with Customer Success Managers to resolve technical challenges affecting adoption, customer health, or retention for Aryeo Pro customers • Enable internal teams through API training, documentation, and the sharing of technical best practices and common troubleshooting workflows

🎯 Requirements

• 2+ years of experience in Customer Success, Implementation, Solutions Engineering, Technical Account Management, or a similar customer-facing role • Hands-on experience working with REST APIs, webhooks, authentication methods, and integration workflows • Able to investigate and troubleshoot technical issues while clearly communicating findings, recommendations, and next steps • Comfortable working with both technical and non-technical stakeholders and translating complex concepts into clear, practical guidance • Strong project management and organizational skills, with the ability to manage multiple customer implementations and onboarding timelines simultaneously • Proactive and customer-focused, with strong critical thinking, problem-solving, and relationship-building skills • Able to collaborate effectively across Customer Success, Product, Engineering, Support, and other internal teams • Experience serving as a technical escalation point or supporting cross-functional teams through complex customer issues is preferred • Experience supporting a SaaS product with API or integration components is preferred • Experience creating API documentation, implementation resources, or technical how-to guides is preferred • Experience supporting technology or integration partners is preferred • Experience in real estate technology, marketplaces, or media-related workflows is preferred

🏖️ Benefits

• competitive base salary • eligible for equity awards based on factors such as experience, performance, and location