Founding Customer Success Manager

🔥 1 minute ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $100k - $136k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ZipLiens

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

ZipLiens is a company that specializes in personal injury lien resolution services. They offer technology solutions and expert negotiation services to help law firms save time and resources spent on resolving various types of liens, such as healthcare and insurance liens. ZipLiens integrates with personal injury firms to provide significant time and cost savings, improving productivity and profitability. Their services also include process transparency and responsive communications through a customer portal. ZipLiens aims to ensure quality and timely reductions in liens by handling cases related to Medicaid, Medicare, military liens, private health insurance, hospital liens, and more. They are trusted by top law firms across the US for their efficient and effective lien resolution skills.

📋 Description

• Build and lead the Customer Success function for a new business line • Own the full customer lifecycle from sales handoff through kickoff, implementation, configuration, training, adoption, customer health, business reviews, renewals, expansion, and advocacy • Document the customer journey and launch standardized onboarding • Perform hands-on data cleanup and onboarding from spreadsheets, financials, and legacy systems into structured customer data • Build customer health frameworks, reporting cadences, and playbooks for onboarding, renewal, expansion, and business reviews • Configure HubSpot to manage and report on the customer lifecycle • Create knowledge bases, internal documentation, and operational reporting • Define Customer Success KPIs and connect customer health to renewal and expansion outcomes • Launch and own a Voice of Customer program • Partner with Product on adoption blockers, feature prioritization, and roadmap input • Translate customer sentiment and AI underwriting model outputs into actionable recommendations • Partner cross-functionally with Sales, Marketing, Operations, Finance, and Leadership • Document requirements and recommend timing for the next Customer Success hire • Build scalable systems and documentation for the future Customer Success organization

🎯 Requirements

• 5+ years of experience in Customer Success, account management, or a related client-facing role • Meaningful time at an early-stage SaaS company (seed through Series B), ideally helping build the Customer Success function • Demonstrated experience building onboarding programs, customer playbooks, and a customer health framework from scratch • Strong technical aptitude and AI fluency • Ability to leverage AI tools, understand AI-driven models and outputs, and work hands-on with complex, disparate data • Comfortable owning renewals and driving expansion as an individual contributor • Strong CRM administration experience (HubSpot or similar) • High ownership, builder mindset, and comfort with ambiguity • Commercially minded and customer-obsessed • Excellent written and verbal communication skills with executive presence • Willingness to travel as needed for customer and team engagement • Applicants must be authorized to work in the United States without employer-sponsored visa support now or in the future

🏖️ Benefits

• Private Health Care Plan (Medical, Dental & Vision) • Company HSA contributions for HDHP participants • Flexible Spending Accounts (Health & Dependent Care) • Company-Paid Short-Term Disability Coverage • Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options • 401(k) Plan with Company Match • Paid Time Off (Vacation, Sick Time & Select Holidays) • Paid Parental Leave • Discretionary bonus opportunity