Learner Service Specialist, Part-time

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $22 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Glacier ZipLines

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

🏨 Hospitality

✈️ Travel

🏗️ Construction

Hospitality • Travel • Construction

Glacier ZipLines is an innovative educational platform that collaborates with universities to deliver high-impact, digital-first career training. By focusing on practical, industry-aligned programs in high-growth areas, Glacier ZipLines equips individuals with the skills and certifications needed for successful careers in technology. Their comprehensive support and commitment to student outcomes distinguish them as a trusted partner in higher education.

📋 Description

• Own the learner service queue during the morning shift, responding to overnight and incoming learner requests • Resolve common requests related to course access, progress tracking, certificates, course navigation, and other learner needs • Provide accurate, timely, warm, and personal responses • Follow established service policies and workflows consistently • Recognize policy exceptions, requests outside normal parameters, and learners needing additional support • Escalate requests thoughtfully with sufficient context • Partner with team members responsible for exceptions and escalations • Maintain clear, accurate records in Zendesk • Identify recurring questions, emerging learner needs, and common points of confusion • Flag gaps or unclear guidance in service processes to improve the learner experience

🎯 Requirements

• 2+ years of experience in a customer- or learner-facing role preferred • Strong written and verbal communication skills • Ability to explain information and solutions clearly and empathetically • Demonstrated commitment to providing a high-quality, personalized service experience • Strong attention to detail and ability to apply policies and processes consistently • Good judgment, including knowing when to resolve requests independently and when to escalate or seek support • Comfortable working autonomously in a remote-first environment • Reliable availability during the designated morning shift, Monday through Friday • Based in the Central or Eastern time zone • Experience in education or EdTech preferred • Experience with Zendesk or a comparable help-desk or ticketing platform preferred • Experience working within a small, collaborative team where priorities may evolve quickly preferred

🏖️ Benefits

• Ongoing, open-ended part-time contract engagement • Remote-first environment • Consistent morning shift, Monday through Friday • Approximately 15–20 hours per week