Senior Manager, Billing & Payments Software Development

Job not on LinkedIn

🔥 3 hours ago

🇺🇸 United States – Remote

💵 $125k - $183k / year

⏰ Full Time

🟠 Senior

🖥 Software Engineer

👻 Ghost score 0%

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Ziply Fiber

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

💼 Consulting

📦 Logistics

📡 Telecommunications

💰 Corporate Round on 2022-11

Consulting • Logistics • Telecommunications

Ziply Fiber is a leading provider of fiber-optic internet services in the Pacific Northwest, offering high-speed internet plans that cater to both residential and business customers. With a focus on transparency and customer satisfaction, Ziply Fiber provides no annual contracts, no data caps, and a variety of multi-gig internet options designed for modern households and businesses. Their services include whole home WiFi, streaming TV, and phone services, making them a one-stop solution for connectivity needs.

📋 Description

• Provide end-to-end leadership for billing and payment platforms across DPI, GTV, and legacy systems. • Own billing platform stability and availability across residential, small business, commercial, enterprise, and wholesale services. • Ensure accurate rating, invoicing, bill generation, and bill delivery; define controls preventing missing or incorrect bills. • Own order-to-bill and service-to-bill trigger integrity and partner with Product and Engineering on billing accuracy. • Drive billing data integrity, including account alignment, service mapping, migration/coexistence correctness, and technical-debt reduction. • Own credit card, ACH, and autopay payment-processing integrations and vendor relationships. • Monitor and reduce payment failures and rejections through instrumentation, root-cause analysis, vendor escalation, and remediation plans. • Oversee refunds, chargebacks, closed-account limitations, manual corrections, reconciliation, and downstream financial accuracy. • Partner with Finance/Accounting on billing compliance, audit support, and operational impacts. • Ensure payment security and regulatory compliance, including PCI scope coordination, evidence collection, and remediation. • Lead incident response and problem management for billing/payment defects and customer escalations; produce RCAs and drive preventive fixes. • Define and execute an AI-first modernization roadmap to automate exception handling and unify billing engines and payment gateways into a scalable target architecture. • Act as cross-functional owner across Product, Care/CX, Operations, Finance, ERP, and Engineering, setting priorities and governance cadence. • Perform other duties as required to support the business and evolving organization.

🎯 Requirements

• Bachelor’s degree in Business, Finance, Accounting, Computer Science, Information Systems, Engineering, or a related field. • Minimum of eight (8) years of progressive experience in billing, payments, revenue systems, or fintech/telecom monetization platforms, including ownership of mission-critical production systems. • Minimum of three (3) years of people leadership and/or cross-functional leadership with accountability for outcomes. • Experience operating in a multi-platform ecosystem with multiple billing engines, payment gateways, and downstream finance/ERP integrations. • Strong understanding of payment processing concepts, including authorization, settlement, funding, disputes/chargebacks, ACH files, and reconciliation. • Experience leading incident response, problem management, and RCA practices for production issues impacting customers and revenue. • Ability to reduce manual interventions through process redesign, automation, and platform improvements. • Experience partnering with Finance/Accounting and internal audit on controls, compliance, and data accuracy. • Ability to manage vendor relationships and deliverables, including SOWs, change orders, and SLAs. • Excellent communication skills to align executives and working teams around priorities, tradeoffs, and delivery plans. • Preferred: Master’s degree (e.g., MBA, MS). • Preferred: Experience in telecom, subscription, or usage-based rating and billing models. • Preferred: Hands-on experience with PCI programs and coordination with QSAs/assessors and payment vendors. • Preferred: Familiarity with Netcracker and/or environments similar to DPI and GTV; platform migrations/coexistence strategies. • Preferred: Experience designing controls and observability for revenue systems. • Preferred: Experience applying AI/ML or intelligent automation to revenue operations. • Preferred: Working knowledge of APIs, event-driven integrations, and data pipelines supporting order-to-cash processes.

🏖️ Benefits

• Medical • Dental • Vision • 401k • Flexible spending account • Paid sick leave and paid time off • Parental leave • Quarterly performance bonus • Training • Career growth and education reimbursement programs • Target annual bonus