Loss Mitigation Specialist

🔥 0 minutes ago

🌵 Arizona, Connecticut, +21 more states – Remote

🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Zippy

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛡️ Insurance

💸 Finance

💳 Fintech

Insurance • Finance • Fintech

Zippy is a company that specializes in providing home loans, loan servicing, insurance services, and technology solutions related to lending. Zippy Loans, LLC is a direct lender offering competitive loan rates and options for new and pre-owned homes, with a fully online lending process. The company emphasizes a modern approach to lending, making the process easy and accessible without needing to visit a bank. Zippy also offers insurance services through its subsidiary Zippy Insurance Services, LLC. With a commitment to supporting customers throughout the lending journey, Zippy aims to help individuals realize their homeownership dreams. Zippy is a family of companies, including Zippy Loans, LLC, Zippy Loan Servicing, LLC, Zippy Insurance Services, LLC, and Zippy Technology, LLC.

📋 Description

• Manage an active pipeline of delinquent accounts requiring loss mitigation evaluation, follow-up, and resolution • Review borrower financial information, hardship circumstances, and supporting documentation to evaluate eligibility for loss mitigation solutions • Evaluate and recommend repayment plans, payment deferrals, loan modifications, voluntary surrenders, and other retention or liquidation solutions • Communicate with borrowers about options, documentation, decisions, expectations, and next steps • Follow up consistently to move files toward timely resolution • Escalate complex borrower situations and exceptions to leadership, Compliance, Legal, or servicing resources • Serve as subject matter expert for the Loss Mitigation program and borrower assistance processes • Build and formalize a scalable Loss Mitigation operating model • Develop, document, implement, and improve procedures, workflows, decision trees, documentation standards, and escalation paths • Identify operational gaps, inefficiencies, manual processes, and risks and recommend solutions • Establish processes for intake, financial review, eligibility determination, approval, documentation, execution, monitoring, and completion • Partner with leadership to define roles, responsibilities, service-level expectations, and handoffs • Develop and maintain reporting on pipeline activity, aging, approvals, denials, resolutions, borrower outcomes, and trends • Monitor portfolio and pipeline performance to identify bottlenecks and improvement opportunities • Assist with KPIs and performance expectations • Perform account and data analysis for operational decisions and program enhancements • Establish quality assurance and control processes • Ensure accurate and timely documentation in servicing systems • Partner with Compliance and Legal on regulatory, investor, bankruptcy, and internal requirements • Collaborate with Collections, Customer Service, Bankruptcy, Legal, Underwriting, and servicing teams • Develop training materials, job aids, procedures, and internal resources • Support onboarding and development of future Loss Mitigation team members

🎯 Requirements

• Minimum of three years of mortgage servicing experience • Three to five years of direct Loss Mitigation experience, including borrower hardship evaluation and recommendation or administration of workout solutions • Three to five years of collections experience, preferably in mortgage servicing, manufactured housing finance, or consumer lending • Understanding of hardship letters, income documentation, bank statements, pay stubs, and financial statements • Strong knowledge of mortgage servicing, default servicing, delinquency management, bankruptcy processes, and loss mitigation workflows • Ability to manage an active pipeline while balancing priorities, deadlines, borrower needs, and operational requirements • Experience developing, improving, or documenting operational processes and procedures • Strong analytical and problem-solving abilities • Strong Microsoft Excel skills, including filtering, sorting, pivot tables, lookups, data analysis, and large datasets • Excellent written and verbal communication skills for sensitive and complex borrower conversations • Exceptional attention to detail and accurate documentation • Ability to work independently, exercise sound judgment, and own initiatives through implementation • Manufactured housing and/or chattel loan servicing experience strongly preferred • Five or more years in manufactured housing, chattel lending, mortgage default servicing, or related servicing environment preferred • Experience with FICS or comparable loan servicing platform preferred • Experience interpreting investor-specific loss mitigation and servicing requirements preferred • Familiarity with CFPB servicing requirements and consumer financial regulations preferred • Experience establishing or enhancing Loss Mitigation, Default Servicing, or borrower assistance functions preferred • Experience with operational reporting, dashboards, quality controls, or workflow improvements preferred • Experience with system implementations, process automation, or servicing technology enhancements preferred • Bilingual English/Spanish skills are a plus • Must reside in one of the eligible U.S. states listed in the posting • Employment eligibility will be confirmed through E-Verify

🏖️ Benefits

• Competitive salary with potential for annual bonuses and variable pay, depending on skills and experience • Equity in the company for all employees • Remote work and work-from-home flexibility in a remote-first environment • Medical, dental, and vision insurance • Company-subsidized short-term disability, long-term disability, and life insurance for employees and families • Medical and dependent care flexible spending accounts • Training and licensing support • Generous paid time off • Wellbeing resources through Sequoia Wellbeing Programs, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, and Ladder • Paid parental leave • No Meeting Wednesdays • Career growth and promotion-from-within opportunities • Collaborative, supportive, diverse, and inclusive culture • Guidance, mentorship, and support from approachable leadership • Opportunity to contribute to a growing team and mission-driven affordable housing business • Innovative work in the manufactured housing market • Meaningful impact helping make housing more affordable