Portfolio Services Coordinator

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OPENLANE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏪 Marketplace

🤝 B2B

💰 $10M Venture Round - OPENLANE on 2008-12

Automotive • Marketplace • B2B

OPENLANE is a company that builds and operates digital wholesale marketplaces and end-to-end services for used vehicles. It operates national and regional marketplaces across the US, Canada and Europe, provides technology platforms (auction simulcast, remarketing, inventory/inspection and vehicle data/pricing tools), and offers finance and ancillary services (floorplan/inventory financing, shipping, recovery and title/remarketing services) targeted primarily at dealers, lenders and commercial vehicle customers. The company positions itself as a B2B wholesale automotive marketplace and service provider.

📋 Description

• Oversee day-to-day portfolio service operations • Monitor vendor performance • Serve as a key point of contact for client inquiries and issue resolution • Ensure service excellence and adherence to established client and vendor Service Level Agreements (SLAs) • Monitor and analyze portfolio performance, holdings, and transactions • Conduct reconciliation and quality control checks on active assignments • Assist with portfolio guideline monitoring • Support client service teams by responding to portfolio-related inquiries • Maintain accurate records of portfolio activity and documentation • Perform general administrative and operational functions supporting the Portfolio Services team • Coordinate daily workflows to meet deadlines • Document portfolio activities according to organizational standards • Implement efficiency improvements and assist with automation initiatives • Collaborate with client service teams, internal operations groups, and external vendors

🎯 Requirements

• High School Diploma or equivalent is required • Proven experience in operational administration, portfolio services, or a related coordinator role • Strong baseline understanding of SLA management and compliance standards • Demonstrated ability to prioritize daily workflows and meet strict operational deadlines • Knowledge of portfolio service operations and guideline monitoring • Knowledge of portfolio performance, holdings, and transaction analysis • Knowledge of internal policies, client mandates, and regulatory requirements • Experience with operational execution and SLA management • Experience with workflow coordination and daily prioritization • Experience with client service support and issue resolution • Experience with process improvement and automation initiatives • Proficiency in tools used for tracking, documenting, and maintaining portfolio activity • Strong administrative and technical workflow management capability • Prior experience within automotive, wholesale, or logistics portfolio management is nice to have • Experience assisting with process automation or system migration initiatives is nice to have

🏖️ Benefits

• Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement