Director, Community Health Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $165k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Zócalo Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

💼 Consulting

🏥 Healthcare

📡 Telecommunications

Consulting • Healthcare • Telecommunications

Zócalo Health is a primary care group aimed at improving patient experiences and access to healthcare for Latino communities. They provide culturally competent, integrated whole-person care, connecting complex and high-risk patients with dedicated care teams that include local health outreach specialists. Zócalo Health emphasizes building lasting relationships within the community and offers a combination of in-person and virtual services to cater to the unique medical, social, and mental health challenges of its members.

📋 Description

• Lead the community health worker workforce and Community Supports through two leaders across twelve counties and eight health plan contracts. • Own operational performance of the community health worker workforce and Community Supports. • Determine geographic footprint and hiring plans by county and timing against care model conversion schedules and enrollment forecasts. • Integrate community teams and clinical care teams into a single care team. • Own audit accountability for community-based operations, including health plan fidelity requirements and DHCS readiness. • Report operational performance into health plan forums. • Manage unit economics for Community Supports and the CHW Benefit with Finance, including recommending whether the CHW Benefit continues. • Develop career pathways, training frameworks, and management structures for a growing frontline workforce. • Deliver first-year deployment plans, integrated workflows, management structures, contribution measures, and performance measures connecting CHW engagement to recognized outcomes.

🎯 Requirements

• Eight or more years leading community health, care management or population health programs, including managing through other leaders. • Experience running distributed frontline teams across multiple counties or markets. • Medicaid experience. • CalAIM is strongly preferred. • Direct experience of Enhanced Care Management or Community Supports is a significant advantage. • A track record of integrating community-based teams into clinical care delivery rather than operating them alongside it. • Comfort using operational data as the basis for decisions, and defending those decisions to a health plan. • Experience of audit and regulatory readiness in a Medicaid setting. • Ability to design operational workflows and management structures for a growing frontline workforce. • Experience in a tech-enabled delivery organization, particularly through a period of operational change. • Experience designing career pathways and training frameworks for frontline staff. • Experience with housing navigation or other social services programs delivered under a Medicaid benefit. • Bilingual Spanish, or experience leading teams serving predominantly Spanish-speaking members. • Advanced degree in public health, social work, healthcare administration or a related field is preferred.

🏖️ Benefits

• Equity compensation package • Comprehensive benefits including medical, dental, and vision • 401k • Flexible PTO policy • $1,000 home office stipend • Equipment provided for the role