Customer Care Veterinary Technician

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $72k - $104k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Zoetis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1952

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Zoetis is the world's leading animal health company, committed to nurturing the world and humankind by advancing care for animals. With over 70 years of innovation, Zoetis develops a broad portfolio and pipeline of medicines, vaccines, diagnostics, and technologies that span a continuum of care to predict, prevent, detect, and treat animal illnesses. Operating in more than 100 countries, the company supports livestock farmers, veterinarians, and pet owners around the globe. Zoetis is driven by science and their shared passion for the human-animal bond, aiming to create a more sustainable and healthier world for all.

📋 Description

• Deliver superior first-line customer support through easy, efficient, and empathetic interactions • Answer and resolve inbound companion animal and livestock customer contacts through approved channels • Speak with veterinary staff and animal owners about product mode of action, disease states, diagnoses, treatments, and diagnostic interpretation • Document adverse events involving Zoetis products and comply with pharmacovigilance requirements • Respond to routine and complex inquiries and complaints according to VMIPS and VMRA standard operating procedures • Maintain accuracy in data entry, medical investigation, inquiry and complaint responses, follow-up, and pharmacovigilance database use • Educate customers on Zoetis products, services, and programs • Administer marketing guarantee programs with fiduciary accountability • Liaise with Operations, Marketing, Sales, and Manufacturing teams • Use phone, workforce management, and quality assurance systems • Complete required training and participate in departmental and weekly team meetings

🎯 Requirements

• 5 years clinical experience as a veterinary technician, or Veterinary Technician Credential (CVT, RVT, etc.) in good standing, or relevant experience in a customer-facing related environment • Excellent verbal, written, and interpersonal communication skills • Excellent organizational skills with a detail-oriented approach • Demonstrated technical aptitude and good typing skills • Working proficiency in Microsoft Word, Excel, and Outlook • Proficiency in data entry applications • Experience in conflict resolution or grief counseling • Clear, articulate, grammatically sound speech and professional phone manner • Ability to learn, understand, and communicate complex information over the telephone • Strong rapport-building and active listening skills • Ability to comprehend and communicate complex technical/medical terminology and maintain required technical expertise, including competitive product knowledge • Ability to successfully complete training and meet training expectations • Ability to work rotating shifts, Monday through Friday, including some evenings and holidays • Must possess or obtain authorization to work in the US; sponsorship is discretionary and must be disclosed if required

🏖️ Benefits

• Short-term incentive compensation • Healthcare and insurance benefits beginning on day one • 401K plan with a match • Profit-sharing contribution from Zoetis • 4 weeks of vacation • Reasonable accommodations available for individuals with disabilities