Customer Care Veterinary Technician

🔥 50 minutes ago

🇺🇸 United States – Remote

💵 $72k - $104k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Zoetis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1952

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Zoetis is the world's leading animal health company, committed to nurturing the world and humankind by advancing care for animals. With over 70 years of innovation, Zoetis develops a broad portfolio and pipeline of medicines, vaccines, diagnostics, and technologies that span a continuum of care to predict, prevent, detect, and treat animal illnesses. Operating in more than 100 countries, the company supports livestock farmers, veterinarians, and pet owners around the globe. Zoetis is driven by science and their shared passion for the human-animal bond, aiming to create a more sustainable and healthier world for all.

📋 Description

• Deliver superior first-line customer support through easy, efficient and empathetic interactions • Answer and resolve inbound companion animal and livestock customer contacts via all approved channels • Speak with veterinary staff and animal owners about product mode of action, disease states, patient diagnosis, treatments and diagnostic interpretation • Document reported adverse events involving Zoetis products and comply with pharmacovigilance requirements and standards • Respond to routine and complex inquiries and complaints according to VMIPS and VMRA standard operating procedures • Follow processes for accurate data entry, medical investigation, responses, follow-up and pharmacovigilance database use • Educate customers on Zoetis product, service and program offerings • Administer relevant marketing guarantee programs, including ISG and Satisfaction Guarantee • Liaise with Operations, Marketing, Sales and Manufacturing teams to identify customer outcomes • Utilize phone, workforce management and QA systems • Complete required ongoing training • Participate in departmental and weekly team meetings

🎯 Requirements

• Veterinary Technician Credential (CVT, RVT, etc) in good standing preferred • Bachelors degree preferred • 5 years clinical experience as a veterinary technician, or Veterinary Technician Credential (CVT, RVT, etc) in good standing, or relevant experience in a customer facing related environment • Excellent verbal, written and interpersonal communication skills • Excellent organizational skills, with a detailed oriented approach • Demonstrated technical aptitude, good typing skills and working proficiency in Microsoft Word, Excel, and Outlook • Proficiency in data entry applications • Experience in conflict resolution or grief counseling • Clear, articulate and grammatically sound speech and professional phone manner • Passion for providing customers with superior support and service • Ability to learn, understand and communicate complex information over the telephone • Strong rapport building skills and active listening skills • Ability to display high levels of initiative, effort and commitment to successfully complete projects and assignments • Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge • Ability to receive and appropriately act upon feedback from management, Quality Assurance, and senior colleagues • Must be self-motivated and disciplined • Ability to thrive in a changing environment independently and as a team member • Flexibility and ability to handle multiple tasks simultaneously • Must be able to successfully complete training and meet training expectations to service customers • Ability to work rotating shifts, Monday through Friday, including some evenings and holidays • All applicants must possess or obtain authorization to work in the US for Zoetis

🏖️ Benefits

• Healthcare and insurance benefits beginning on day one • 401K plan with a match • Profit-sharing contribution from Zoetis • 4 weeks of vacation • Short-term incentive compensation eligibility