Diagnostic Technical Specialist

🔥 0 minutes ago

🏖️ New Jersey, New York – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote

💵 $69k - $100k / year

⏰ Full Time

🟢 Junior

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Zoetis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1952

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Zoetis is the world's leading animal health company, committed to nurturing the world and humankind by advancing care for animals. With over 70 years of innovation, Zoetis develops a broad portfolio and pipeline of medicines, vaccines, diagnostics, and technologies that span a continuum of care to predict, prevent, detect, and treat animal illnesses. Operating in more than 100 countries, the company supports livestock farmers, veterinarians, and pet owners around the globe. Zoetis is driven by science and their shared passion for the human-animal bond, aiming to create a more sustainable and healthier world for all.

📋 Description

• Provide onsite support to veterinary clinics, laboratory research, and veterinary academic settings • Support implementation, training, operation, applications, and problem resolution for veterinary diagnostics products • Improve diagnostic workflows and increase utilization of diagnostic products • Manage relationships with assigned clinics to improve utilization, adoption, and implementation time • Identify, quantify, qualify, track, and evaluate clinic pain points • Facilitate, develop, design, and implement clinic workflow processes • Respond to onsite technical support requests with troubleshooting and resolution of complex system problems • Provide formal and informal product guidance, instruction, and training • Perform post-sale product installation and validation, applications, and operations training • Complete daily activity documentation and detailed customer visit reports • Work with the Area Business Manager and Diagnostic Solutions Consultant to provide customer service • Identify and report opportunities for additional analyzers and referrals from existing customers

🎯 Requirements

• At least one year of experience working in a clinical setting • Basic computer skills, including Microsoft Office, Excel, and Adobe • Knowledge of diagnostic products, instrumentation, and clinic processes • Analytical mindset and demonstrable critical thinking skills • Availability and willingness to travel up to 75% of the work week • Flexibility to accommodate customer visit requests • Typically works standard business hours, Monday through Friday • Associate's degree required with a Bachelor's degree preferred or equivalent experience • Ability to safely lift and move 60 lbs • Expertise in veterinary terminology/science • Skilled at making presentations • Ability to transport, set up, and demonstrate equipment quickly and effectively • Demonstrated organizational, prioritization, and time management skills • Strong ability to multitask and work independently • Valid driver's license, clean driving record, and auto insurance

🏖️ Benefits

• Short-term incentive compensation • Healthcare and insurance benefits beginning on day one • 401K plan with a match and profit-sharing contribution from Zoetis • 4 weeks of vacation