Field Technician

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $25 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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ZOLL Medical Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🎖️ Defense

📦 Logistics

Healthcare • Defense • Logistics

ZOLL Medical Corporation is a prominent manufacturer of medical devices and related software solutions, dedicated to empowering healthcare professionals, emergency responders, and military personnel to deliver life-saving care and improve patient outcomes. The company provides advanced products such as automated external defibrillators (AEDs), monitors, defibrillators, automated CPR machines, ventilators, and more, alongside an array of software solutions that enhance the performance of healthcare and emergency services. ZOLL is committed to innovation in areas like cardiac resuscitation, temperature management, and sleep apnea, while also offering comprehensive training and support services to ensure optimal utilization of its devices. Proudly supporting communities with tools that enhance public and non-acute care, ZOLL aids in every moment of response and rescue, affirming its mission to aid in saving lives.

📋 Description

• Provide onsite product support to specific customer accounts, typically by contract • Provide product support onsite and via telephone • Assist customers with application of equipment • Escalate customer-related issues to CQA Regional Management • Troubleshoot products onsite and coordinate with ZOLL Tech Support to document service and support activity • Perform onsite preventive maintenance for service-agreement devices and accounts • Support deployments or preventive maintenance for other regional customers as directed by the Manager • Maintain customer-specific service activity information • Prepare monthly customer-status reports • Provide software upgrades as requested • Secure and maintain test equipment and comply with calibration and rotation schedules • Participate in assigned special projects • Participate in customer meetings with service management and CQA regional managers to address concerns and formulate action plans

🎯 Requirements

• Technical Degree (2 year minimum) or equivalent work experience required • Prior work experience interfacing with external customers preferred • Valid driver’s license required • Credit card in good standing for travel-related expenses required • Excellent verbal and written communication skills • Ability to meet defined objectives • Ability to work independently and as part of a team • Organizational skills • Experience with computers and Microsoft Office • Up to 90% travel required depending on customer needs • Ability to perform the stated physical demands, including constant standing, walking, lifting, carrying, pushing, pulling, repetitive motions, and eye/hand/foot coordination • Ability to work in conditions including occasional extreme cold, extreme heat, humidity, wet environments, and frequent noise

🏖️ Benefits

• Annual ZOLL product training requirement of 40 hours to maintain proficiency • Comprehensive benefits plans • Reasonable accommodations under the Americans with Disabilities Act • Equal opportunity employment