Bilingual Customer Service Representative

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zotec Partners

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💸 Finance

Healthcare • Healthcare Insurance • Finance

Zotec Partners is a healthcare technology company specializing in revenue cycle management solutions. It provides advanced data-driven technology, patient insights, and industry-leading services to optimize financial experiences for healthcare practices and patients. With a strong focus on compliance, Zotec Partners holds HITRUST, SOC-1, and PCI-DSS certifications, ensuring high standards of data security and organizational efficiency. The company aims to improve operating costs, revenue performance, and patient financial outcomes through dedicated technology advancements and unique processes. Zotec Partners has been recognized as a top place to work in healthcare and continues to innovate in providing superior healthcare financial solutions.

📋 Description

• Respond to inbound calls from patients regarding medical bills, insurance coverage, and payment options • Explain billing statements, balances, and payment plans clearly and compassionately • Document interactions accurately in billing and patient management systems • Collaborate with other Zotec teams to resolve patient concerns • Maintain compliance with HIPAA and company policies • Meet quality, productivity, and customer satisfaction standards • Make a positive impact in patient lives by resolving billing inquiries

🎯 Requirements

• Bilingual in English and Spanish • High school diploma or equivalent • Home internet with minimum 20 Mbps download / 10 Mbps upload speed • Experience in a call center or customer-oriented environment • Excellent customer service skills • Ability to understand, analyze, and interpret complex documents • Proficient MS Office skills • Detail oriented with a high degree of accuracy • Excellent written communication and organizational skills • Exceptional verbal communication and interpersonal skills • Flexible mentality; willing and capable of performing varied tasks and adapting to change • Able to work in a team environment • Ability to exercise discretion and independent judgment in day-to-day work • Legally eligible to work in the United States

🏖️ Benefits

• Remote work position • Work from home • Professional growth opportunities • Holistic wellness • Community involvement • Collaborative work culture • Opportunity to take ownership of work and contribute ideas • Learning from experienced colleagues

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