Director of Operations Efficiency, Workflow Integrity

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zotec Partners

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💸 Finance

Healthcare • Healthcare Insurance • Finance

Zotec Partners is a healthcare technology company specializing in revenue cycle management solutions. It provides advanced data-driven technology, patient insights, and industry-leading services to optimize financial experiences for healthcare practices and patients. With a strong focus on compliance, Zotec Partners holds HITRUST, SOC-1, and PCI-DSS certifications, ensuring high standards of data security and organizational efficiency. The company aims to improve operating costs, revenue performance, and patient financial outcomes through dedicated technology advancements and unique processes. Zotec Partners has been recognized as a top place to work in healthcare and continues to innovate in providing superior healthcare financial solutions.

📋 Description

• Identify opportunities to streamline processes, reduce waste, and improve productivity through automation, process improvement, and process re-engineering • Lead evaluation and refinement of operational needs, identify root causes, define requirements, and determine appropriate solutions • Design and implement scalable workflow and automation solutions supporting efficiency, cost reduction, revenue improvement, client needs, and enterprise initiatives • Support analytics initiatives that improve visibility, efficiency, and automation performance • Ensure automation quality through planning, testing, validation, implementation, and monitoring • Analyze data, identify root causes, and drive data-informed operational process redesigns • Lead and develop a team of Workflow professionals across process improvement, automation, reporting, documentation, and operational support • Mentor and coach team members • Partner with cross-functional leaders to evaluate processes, define requirements, and optimize end-to-end workflows • Partner with Product and Development to identify operational gaps and longer-term system solutions • Document and communicate standardized workflows and automation solutions • Establish and monitor controls for workflow accuracy, compliance, and quality • Lead audits and assessments of workflows and automation solutions • Evaluate automation tools and solution approaches based on business value, scalability, effort, and risk • Guide strategic priorities and support organizational goals

🎯 Requirements

• Five or more years of experience in operational excellence, workflow optimization, process automation, business process improvement, analytics, healthcare revenue cycle, or a related field • Demonstrated experience designing and implementing workflow or automation solutions • Strong understanding of healthcare revenue cycle operations preferred • Working knowledge of Lean, Six Sigma, process re-engineering, root-cause analysis, or comparable continuous-improvement methodologies • Strong data-analysis skills • Experience developing test plans, validating solutions, managing exceptions, and establishing quality-control measures • Working knowledge of SQL and relational databases • Proven ability to lead, coach, and develop technical and operational professionals • Experience partnering across Operations, Product, Technology, Finance, Compliance, and other cross-functional teams • Strong project-management skills, including requirements gathering, prioritization, implementation planning, risk management, and performance tracking • Ability to document processes, business and technical requirements, controls, and standard operating procedures • Strong judgment and problem-solving skills • Excellent written and verbal communication skills • Legally eligible to work in the United States

🏖️ Benefits

• Professional growth opportunities • Holistic wellness programs • Community involvement opportunities • Opportunity to take ownership of work and contribute ideas • Learning from experienced colleagues • Remote work arrangement

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