Director of Operations

🔥 5 minutes ago

🏈 Alabama, Arizona, +23 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

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mPulse

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 Series unknown on 2022-02

Healthcare • SaaS • B2B

mPulse is a health experience and insights company that provides an AI-powered Health Experience and Insights (HXI) platform and a suite of products—predictive analytics, core communications, omnichannel engagement, health portals, content management, and acquisition & payments—to help health plans, health systems, and other healthcare organizations improve member engagement, close care gaps, and meet regulatory requirements. Their platform delivers personalized, data-driven outreach and automation at scale to support Medicare, Medicaid, commercial plans, TPAs, ACOs, pharmacies, and life sciences/clinical trials. mPulse emphasizes modernizing member portals, utilization management communications, CAHPS/HOS performance, and precision targeting to drive clinical and financial outcomes for clients (used by 400+ healthcare organizations per their materials).

📋 Description

• Collaborate with leadership to support the development and management of strategic plans aligned with company-wide goals • Ensure cross-functional alignment and effective communication of milestones • Lead and support cross-functional projects to enhance operational efficiency and organizational transformation • Facilitate customer and business intelligence practices to support decision-making through aligned processes, tools, and stakeholders • Refine commercial strategies and manage whitespace and cross-sell initiatives to contribute to revenue growth • Provide regular reporting and communication with cross-functional leaders • Optimize customer lifecycle processes, journey mapping, and SOPs to improve retention and operational efficiency • Support development and execution of mPulse’s enablement strategy • Ensure process alignment, operational excellence, and consistent documentation • Optimize enterprise pricing strategies and profitability processes across product lines • Develop the Strategy & Operations team and mentor direct reports • Assist in acquisition activities, including transition planning, process alignment, and strategic synergies for acquisition integration

🎯 Requirements

• 7+ years of experience in strategic operations, business transformation, or management consulting • Strong strategic planning and execution skills, with the ability to align cross-functional teams and set organizational goals • Proficiency in project management methodologies (e.g., Agile, Scrum) and tools for managing cross-functional projects • Expertise in business intelligence and data analysis, including experience with BI tools such as Tableau or Power BI • Excellent communication and stakeholder management skills, with the ability to present data and strategic plans effectively • Demonstrated experience in revenue growth, commercial strategy, and sales optimization, including whitespace analysis and cross-sell initiatives • Strong process optimization skills, including process mapping, development of SOPs, and implementing efficiency improvements • Knowledge of pricing strategy and profitability analysis across multiple product lines • Ability to lead and mentor teams, fostering a culture of innovation and aligning team goals with company objectives • Experience in acquisition integration, including aligning processes and achieving strategic synergies • Bachelor’s degree in Business, Operations, Data Analytics, or a related field (or equivalent experience) • Strong leadership skills, with a proven ability to manage and develop teams • Excellent communication and interpersonal skills, including experience working with cross-functional teams • Experience with strategic operations or management consulting roles • Familiarity with data analytics and business intelligence practices • Ability to stand and sit for extended period of time • Ability to lift 10 lbs. weight

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