Principal Program Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $1 / year

⏰ Full Time

🔴 Lead

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zscaler

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2017-11

Cybersecurity • SaaS • Enterprise

Zscaler is a leading provider of cloud-based cybersecurity solutions, specializing in Zero Trust architecture. The company enhances security and connectivity for organizations by enabling seamless, secure access to applications and data across various environments, including the cloud, on-premises data centers, and IoT systems. With proven ROI and significant reductions in cybersecurity risks, Zscaler empowers enterprises to protect their digital resources while optimizing operational costs.

📋 Description

• Lead end-to-end strategic programs from planning to execution for complex multi-workstream Customer Success initiatives • Drive accountability across distributed teams by establishing program charters, success metrics, milestones, and governance frameworks • Ensure clear ownership, timelines, and commitments across cross-functional teams • Apply critical thinking and data-driven analysis to diagnose program health, surface and manage risks, and recommend course corrections • Create and drive program charters, RACI, success metrics/OKRs, milestones, and executive readouts • Serve as the connective tissue between strategy and execution across Professional Services, Technical Success, and Support to improve customer outcomes, operational performance, and business impact

🎯 Requirements

• 8+ years of experience in program management, business operations, Customer Success/Services operations, or related roles • Demonstrated success leading complex, cross-functional, multi-workstream programs spanning multiple quarters from planning through execution and operational adoption • Proven ability to establish and run program governance, including program charters, success metrics/KPIs, milestone plans, operating cadence, and risk/dependency management • Strong executive exposure and partnership, with experience supporting Director/VP/SVP stakeholders through clear problem framing, tradeoffs, decision facilitation, and executive-ready status reporting • Strong analytical rigor and critical thinking skills, with a track record of using data to assess program health and recommend evidence-based course corrections • Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain • Experience operating within a high-growth SaaS enterprise environment across Customer Success, Professional Services, and Technical Support ecosystems (preferred) • Professional program management or change management certifications such as PMP, PgMP, or Prosci (preferred) • Hands-on experience implementing enterprise software platforms or Customer Success tooling to automate governance and reporting (preferred)

🏖️ Benefits

• Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks • Hybrid working model