Senior Product Support Engineer

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $108.5k - $155k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Zscaler

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2017-11

Cybersecurity • SaaS • Enterprise

Zscaler is a leading provider of cloud-based cybersecurity solutions, specializing in Zero Trust architecture. The company enhances security and connectivity for organizations by enabling seamless, secure access to applications and data across various environments, including the cloud, on-premises data centers, and IoT systems. With proven ROI and significant reductions in cybersecurity risks, Zscaler empowers enterprises to protect their digital resources while optimizing operational costs.

📋 Description

• Provide second line consultation to independently debug complex security and network problems • Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues to verify problems • Document incident resolutions in technical databases and provide direct feedback to Engineering and Operations teams • Develop department training programs and mentor engineers on advanced troubleshooting and case management skills • Analyze customer use-cases to provide strategic input on product and code changes throughout the development cycle • Deliver high-impact customer experiences and identify innovative solutions • Provide expert, hands-on support so clients achieve their goals and use Zscaler technology to its fullest potential

🎯 Requirements

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving • U.S. citizenship is required for this position due to the nature of the customers assigned to this role • 5+ years of experience troubleshooting SSL, SAML, HTTP, and TCP/IP • Proven experience managing escalations with enterprise customers and stakeholders • Detailed working knowledge of web-based security and network infrastructure, including NGFW, SSL/IPSec VPNs, and SD-WAN • Extensive experience analyzing packet captures and HAR traces to resolve connectivity and network performance issues • Background in Internet and Security technologies such as SWG, Sandboxing, PAC files, and SCIM • Relevant vendor certifications such as CCNP or CompTIA Security+ • Hands-on experience with public cloud environments including AWS, Azure, or GCP

🏖️ Benefits

• Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks