Claims Team Manager – Casualty

Job not on LinkedIn

🔥 2 hours ago

🇺🇸 United States – Remote

💵 $92.6k - $123.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Coordinate, direct, and oversee claims activities of team(s) • Review claim files regularly for quality • Track and monitor statistical measures and behavioral indicators to evaluate Claims Representatives' performance • Coach and counsel employees on performance • Resolve customer service issues through communication and interaction • Monitor and evaluate customer concerns, issues, and satisfaction, and anticipate customer needs • Manage employee recruitment and development • Identify and implement staff development and training needs to support succession planning • Lead meetings with unit management to communicate goals and reinforce and monitor performance behaviors • Maintain knowledge of current industry developments and best practices • Participate in committees and projects supporting organizational goals and objectives

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience preferred • 4-6 years Casualty Claims handling required with Litigation experience • 1-3 years Supervisory required • Advanced organizational, planning and delegation skills critical • Advanced oral and written communication skills necessary • Advanced interpersonal skills essential • Ability to effectively lead change required • Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance, issued by State, required • Chartered Property Casualty Underwriter - Insurance Institute of America preferred • Occasional travel to off-site business meetings or conferences

🏖️ Benefits

• Health coverage for medical, dental, vision • 401(K) saving plans with company match • Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) • Incentive program based upon the achievement of organization, team and personal performance

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