Strategic Account Manager

🔥 18 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Absorb Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $59M Private Equity Round - Absorb LMS on 2017-09

Consulting • Marketing • Healthcare

Absorb Software is an AI-powered learning management system (LMS) provider that delivers a cloud-based platform for enterprise training, onboarding, compliance, upskilling, customer education, and partner enablement. Its SaaS platform includes course authoring, a large content library, reporting and analytics, integrations with HCM/CRM systems, e-commerce for selling courses, and AI agents to personalize learning and streamline administration. Absorb targets HR, L&D, compliance, customer success, and partner teams at organizations of all sizes, emphasizing scalability, security, and measurable ROI.

📋 Description

• Build trust and strong business relationships with key decision makers in Absorb’s most opportune accounts • Generate strategic account plans to execute upsell and cross-sell strategies • Work with Leadership, Solutions Engineers, and Account Development representatives to develop and execute expansion plans from Discovery to Closed Won • Monitor the sales pipeline and take appropriate actions to facilitate closed-won sales • Collaborate with support and technology teams to become an expert in Absorb LMS and the learning management landscape • Demonstrate Absorb LMS functionality and provide pricing options aligned with customer objectives • Work with Customer Success resources to identify risk and mitigate churn • Use customer and prospect contact activity tools and systems and maintain relevant information • Monitor and report on market and competitor activities

🎯 Requirements

• Minimum 7+ years of experience in technology sales and client management • Ability to become a trusted advisor to senior leaders within client organizations • Very strong business communication skills, written and verbal • Experience working with a global client base • Ability to travel for business when required • Strong internal team player • Successful candidates must complete pre-employment background screening, including a criminal record check • Must be able to show proof of legal eligibility to work in the country applied to without sponsorship • Post-secondary degree, business undergraduate degree, or MBA is preferred • Experience with AbsorbLMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, and Adobe Acrobat

🏖️ Benefits

• Fully remote-first work with flexible work arrangements • Comprehensive Health and Wellness Benefits • Retirement savings programs • Eligibility for two different bonus plans • Generous time off • Comprehensive medical and dental benefits based on your country of location • New Hire Equipment Allowance • Monthly Flex Allowance • Endless opportunity for career growth and internal mobility • Employee driven DE&I programs