Account Manager

🕒 September 16

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Foundant Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 Non-profit

💊 Pharmaceuticals

Non-profit • Pharmaceuticals

Foundant Technologies is a company dedicated to maximizing the impact of the philanthropic community through specialized software solutions. Their offerings include grant management software tailored for nonprofits, foundations, and community foundations. Foundant focuses on providing user-aligned cloud technology and exceptional service to help funders and grantseekers streamline their operations and dedicate more time to their missions.

📋 Description

• Build and maintain strong, trusted relationships with clients across Foundant's product portfolio • Serve as a strategic advisor and advocate for clients • Own the renewal process end to end • Identify upsell and cross-sell opportunities aligned with client goals and product capabilities • Track and assess client engagement, satisfaction, and usage metrics • Identify and mitigate churn risk • Partner with Customer Success to align on client needs, share feedback, and coordinate client-success efforts • Develop account plans for key clients, including growth strategies, risk mitigation, and engagement tactics • Maintain deep knowledge of Foundant, GivingData, and SmartSimple offerings • Guide clients toward solutions and outcomes aligned with their missions • Perform other duties as assigned

🎯 Requirements

• 3+ years of experience in account management, customer success, or a related role in SaaS or technology environments • Proven track record of managing renewals and driving upsell/cross-sell outcomes • Experience working cross-functionally in a fast-paced, client-centric environment • Familiarity with CRM tools such as Salesforce and customer success platforms • Must be legally eligible to work in Canada or the United States • Preferred: experience in the nonprofit, philanthropic, or government sectors • Preferred: understanding of SaaS metrics and client health scoring

🏖️ Benefits

• Competitive salary and benefits • Tuition reimbursements • Lifestyle reimbursements • Bespoke mindfulness initiatives • Bespoke fitness initiatives • Flexible PTO policy • Professional and personal development opportunities • Internal mobility and career growth opportunities • Autonomy and responsibility • Employee recognition • Accommodations throughout the interview and employment process

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